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Support Phone Stuck in Bootloop

Discussion in 'Android Help' started by Ducky2322, May 8, 2016.

  1. Ducky2322

    Ducky2322 Lurker
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    I have a Samsung Galaxy Light and my phone suddenly stopped working properly yesterday. It was on the charger, and when i went to check it, it wouldn't turn on. Once I got it to boot up, all the google apps (except Chrome, oddly) and processes crashed continuously, then the phone froze. After removing the battery, it is now stuck in a boot loop. I can't boot up recovery mode. It shows a dead android with the phrase "no command" and then my phone shuts off again to reboot back into the loop. I can get it into download mode. Please help. I'm unsure what could have happened since all the research i've done points to this usually being an issue of those who mod their Android.
     

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  2. Jfalls63

    Jfalls63 Android Expert
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  3. ReddCurrlz

    ReddCurrlz Member
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    I have a similar problem. I woke up and it was dead so I charged it. When I turned it on it worked for a bit, but everything kept "closing" so, went to turn it back on and nothing except it was stuck in a boot loop with the samsung logo and would keep flashing like every 5-8 seconds. I found out how to do a master reset and now it's been stuck with the android logo and "downloading...do not turn off target". It's been this way for over 2 hours now.

    ODIN MODE

    and in white letters:
    PRODUCT NAME: SGH-T399N
    CURRENT BINARY: Samsung Official
    SYSTEM STATUS: Official

    Secure Download: Enabled

    I've read a lot about this but no resolution.

    Is my phone waiting for a usb cable and some sort of aforementioned software? I'd LOVE an answer :)
    btw, it's an inactive phone I only use it on wifi.
     
  4. lunatic59

    lunatic59 Moderati ergo sum
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  5. ReddCurrlz

    ReddCurrlz Member
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    Do I plug in my phone once I get into that message? and it says ODIN at the screen

    which version of do i use, 9/21/15 or 1/6/15?
    Date
    Country/Carrier
    Version
    PDA
    CSC
    Kies
    2015-09-21
    USA (T-Mobile)
    4.4.2
    T399NUVUAOH3
    T399NTMBAOH3
    YES

    2015-01-06
    USA (T-Mobile)
    4.4.2
    T399NUVUANK3
    T399NTMBANK3
     
    #5 ReddCurrlz, Jun 10, 2016
    Last edited: Jun 10, 2016
  6. ReddCurrlz

    ReddCurrlz Member
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  7. ReddCurrlz

    ReddCurrlz Member
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    sammobile.com wants me to pay for the service. I am not experienced in "rooting" or "flashing" and never had luck with Kies, in all the years I've owned samsung devices.
     
  8. Jfalls63

    Jfalls63 Android Expert
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    With Sammobile, create a free account. Download is slow but free.
    Download the most current firmware by date for your device.
    At the bottom of the page that has your download is a link to current version of Odin and instructions on how to flash.
     
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  9. ReddCurrlz

    ReddCurrlz Member
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    I don't know what "flash" means.
     
  10. Jfalls63

    Jfalls63 Android Expert
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    Flash is the same as install. Since you are having problems with your device, flashing or reinstalling the firmware should put you back to out of the box condition.
    Odin is the PC software/ flash tool that is used on Samsung devices.
    After you have Odin installed and your firmware downloaded, you connect your device in download mode to PC.
    Click on the AP button, scroll to your firmware that you downloaded and select it.
    When Odin is satisfied that all checks out, you click on the start button.
    Everything after that is automatic.
     
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  11. Jfalls63

    Jfalls63 Android Expert
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  12. ReddCurrlz

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  13. ReddCurrlz

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  14. Jfalls63

    Jfalls63 Android Expert
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    V3.07 is a older version of Odin. Odin is the flash tool for all Samsung devices.
    The new version is 3.11. 3.07 will work just fine. Instead of AP slot in newer version, you would select PDA to place your firmware.
    All Odin versions here
    http://forum.xda-developers.com/showthread.php?t=2711451
     
  15. Jfalls63

    Jfalls63 Android Expert
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    I use WinZip but other programs like 7zip work also
     
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  16. ReddCurrlz

    ReddCurrlz Member
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    Attached Files:

  17. lunatic59

    lunatic59 Moderati ergo sum
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    Did it complete the download? These files are large and using the free account data is throttled. It could take 2 to three hours to download completely.
     
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  18. Jfalls63

    Jfalls63 Android Expert
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  19. Jfalls63

    Jfalls63 Android Expert
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    You also have to use something like WinZip or 7zip to extract the files from the zip file. Included in the zip file is a tar file of the firmware. The tar file is what you use with Odin .
     
  20. ReddCurrlz

    ReddCurrlz Member
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    It appeared to. I am going to download winzip then reopen it and post back. I'm bound and determined to fix this durn thing. Thank you SO much for your patience with me.
     
  21. ReddCurrlz

    ReddCurrlz Member
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    Just downloaded these. When do I install them?
     
  22. ReddCurrlz

    ReddCurrlz Member
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    Now WinZip won't even open <sigh> typical with my damn laptop. I'll try it again.
     
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  23. Jfalls63

    Jfalls63 Android Expert
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    Should install drivers on PC before you try and connect phone and use Odin.
     
  24. Jfalls63

    Jfalls63 Android Expert
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    Win zip can be a pain sometimes. Just wait a few minutes if it fails to open and try again.
    I had bought subscription before I knew others were probably better so I stick with it.
     
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  25. ReddCurrlz

    ReddCurrlz Member
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    Ok, I thought I was home clear and started my steps as instructed:
    • Extract (unzip) the firmware file
    • Download Odin v3.11.1
    • Extract Odin ZIP file
    • Open Odin v3.10.7
    • Reboot Phone in Download Mode (press and hold Home + Power + Volume Down buttons)
    • Connect phone and wait until you get a blue sign in Odin - THIS is where I thought things were going good, but nothing happened, so i went ahead to the next step
    • Add the firmware file to AP / PDA - AS soon as I added this file it started acting like it was connecting, but noooo, couldn't be THAT easy. It finally displayed :
      <OSM> Enter CS for MD5..
      <OSM> Binary Check MD5.. Do not unplug the cable..
      <OSM> Please wait..
      <OSM> Checking MD5 finished Sucessfully..
      <OSM> Leave CS..

    • Make sure re-partition is NOT ticked (then I was able to check to see if it was checked or not, then I clicked START.
    • Click the start button, sit back and wait few minutes. THEN this:
      <OSM> All threads completed. (succeed 0 / failed 0)
      and phone is still in download mode, do not turn off target. Now what? <sigh>
     

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