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phone supposed to be Kit Kat but really Lollipop

Discussion in 'Android Help' started by Android Question, Feb 11, 2016.

  1. Android Question

    Thread Starter

    I finally got a ZTE Grand X Max +, which is supposed to have Kit Kat. The person behind the counter at Cricket (AT&T) said it was. Unfortunately, it actually has 5.1. I got this phone specifically because I wanted to root it. What do I do now, "downgrade" to Kit Kat, and how would I?
     



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  2. badcatz

    badcatz Well-Known Member

    If you can't root it then I would return it. You purchased it based on false information given to you by the sales staff. Perfectly legitimate reason to return it in my book.
     
    bcrichster and AZgl1500 like this.
  3. AZgl1500

    AZgl1500 Extreme Android User

    Precisely, they sold it under False Pretenses, they must take it back.

    Before you buy any phone, go to Settings/About Phone and find out what OS is actually on the phone.
    Had you done that, you would have just the sales person a liar right then and there.... I suppose you would be a bit more politic than that :) but at least you would not have bought that phone.
     
    badcatz and bcrichster like this.
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