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Support Phone turns off by itself

Discussion in 'Android Help' started by JackCrimson, Apr 30, 2016.

  1. JackCrimson

    JackCrimson Lurker
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    My phone, a Star g9000 (also known as kingelon g9000 or HDC g9000) started turning itself off randomly, a couple of weeks ago, I need to pull the battery to get it to turn back on. I've preformed a factory reset, but it didn't help. I asked a few of my techy friends, one says all I need is a new battery (but according to battery information the battery health is good), the other thinks there's a problem in the charging system. I got no clue. What do you guys and gals think?
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    Could possibly be a bad battery depending on how old it is.
    What about trying to clean the battery contacts both on the battery and device itself? I have used a pencil eraser in the past to clean them, so it's worth a try, and it's free :D
     
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  3. JackCrimson

    JackCrimson Lurker
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    That's a good idea, it's getting old (I bought it second hand close to a year ago) I'll try touching them up with some fine grit sandpaper
     
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  4. KOLIO

    KOLIO Guest
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    The battery could be loose as well.
    Sounds strange enough,especially since this would have seemingly been apparent from day one,but,a loose battery is easy enough to check & rule out.
    Fixing it is as easy as shimming it up with a piece of paper on the opposite end of the contacts.........
     
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  5. JackCrimson

    JackCrimson Lurker
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    I tried both, cleaning the contacts and, shimming the battery, but it still turns off, maybe I'll get a new battery, but I'm not sure if it'll help, maybe it's just time for a new phone.
     
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