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Support Phone will not pick up voice

Discussion in 'Android Devices' started by fodosho, Jun 14, 2013.

  1. fodosho

    fodosho New Member
    Thread Starter
    5

    Sep 28, 2010
    1
    0
    5
    I recently purchased the Galaxy s4 and now it will not pick up my voice or any other audio. When I try to use voice commands on any app or when I make a phone call no one can hear me on the other end. I have factory reset my phone twice to no avail. Is this something I should return or is there maybe something i'm missing?
     

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  2. bhero

    bhero Well-Known Member
    43

    Jun 15, 2010
    315
    44
    43
    Uncharted Waters
    Have you put on a screen protector or covered it with a case. Mic could be covered
     
  3. sincarafan

    sincarafan Well-Known Member
    63

    Feb 20, 2013
    220
    29
    63
    Male
    Port Richey, FL
    A screen protector wouldnt block the mic as its on the bottom of the phone, not on the front. A case could though. If you factory reset twice then Id say the phone is bad.
     

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