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Support phone's acting weird help

Discussion in 'Android Devices' started by t12b25, Aug 1, 2013.

  1. t12b25

    t12b25 Android Enthusiast
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    Hi , every time I open any app once I hit the home button to get out of it the white HTC logo pops up. Any idea why this is happening?.
    Thanks,
    Tony
     

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  2. ENVi3

    ENVi3 Android Enthusiast
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    It sounds like your phone is hot rebooting itself when you press the home button. It could be HTC Sense crashing. Are you completely stock with no root? If so, you might want to try a factory reset.
     
  3. rmerm1

    rmerm1 Newbie
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    My phone is doing the same thing.How do you factory reset? Will any data be lost?
     
  4. OverByter

    OverByter Resident Slide Rule Guru
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    If you're rooted do it from custom recovery, stock I believe it's under storage in your settings. You will lose everything, you are putting your phone back to the day you purchased it basically. Data can be backed up with My Backup without rooting and your contacts and apps are synced to your Google account.
    OB
     
  5. rmerm1

    rmerm1 Newbie
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    Before I reset and lose all my info is there a chance that will solve the white screen problem. Phone is not rooted.
     
  6. OverByter

    OverByter Resident Slide Rule Guru
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    It's possible, but definitely not a guarantee that it will fix the issue. :thinking:
    OB
     
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