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Phones (Optimus V and HTC EVO V) drop calls at exactly 1 minute

Discussion in 'Virgin Mobile' started by jennifercat, Nov 11, 2012.

  1. jennifercat

    jennifercat New Member
    Thread Starter

    Nov 6, 2012
    Hi everyone,

    I am new to the forum. I wanted to take the time to post because this forum has been so helpful to me, so I thought I would pay it forward. I have been with Virgin for several years and am located in northern Illinois. For the past month, my LG Optimus V was dropping calls at precisely 1:05. Every call, every location, incoming and outgoing, full bars or 1 bar, you name it, every single call dropped at 1:05. Also note that my sister and BIL are also on Virgin and live nearby, and neither had any problems. And I confirmed with customer support that there was no maintenance or tower upgrade in my area.

    Here are the things I tried that did not work. These are not necessarily in order and some I did repeatedly.

    1) I upgraded to the HTC EVO V, followed the swap tips here, and the problem continued. Every call dropped at 1:05.

    2) I called VM customer service, who walked me through a system and PRL updated. No joy.

    3) I reset to factory settings. No joy.

    4) I did the ##VIRGIN# procedure. Nothing.

    5) Feeling desperate, I followed the "Fix Everything by turning your phone into an Evo 3d" thread". I rooted, switched s-off, and flashed a new ROM (Harmonia--which I love--THANK YOU, Leslie Ann). Unfortunately, the problem remained.

    6) I swapped back to my old Optimus V. Still dropped every call at 1:05.

    7) Another few calls to customer service over the course of several days. Nothing worked. I googled as many possibilities as I could think of, but couldn't find anything (hence, this post).

    At this point, I decided to pursue the slash-and-burn approach. I canceled my service. Before doing this, I restored my HTC EVO V to factory settings (again, thank you androidforums for giving a newbie like me the information and support to do this).

    While on the phone to cancel my service, I explained my problem and, AFTER canceling, when the support rep asked if I had any other questions, I asked if I could restart service with a brand new, fresh account and new phone number, as if my old account never existed. He said he could try it. And IT WORKED! I have made and received several calls and all of them hang on past the 2-minute mark. So far, so good.

    I have to give credit to Virgin Mobile here. They even credited my account for 1 month of service! I think it helped that I was polite and patient on every call.

    I realize this final approach is extreme, but it worked. I almost switched to Verizon and would now be paying more than double if I had not tried this last-ditch effort. And I pursued it only after trying just about everything else. In fact, my phone is faster than before. No more 5-6 second delay while placing calls. Texts and calls go through immediately.

    I want to thank all the folks here who posted such helpful comments for everyone else. I never even needed to ask a question, because the posts here were so thorough. I now have a factory reset HTC EVO V that works. I miss Harmonia, but I admit that I am hesitant to try anything new at this point, now that my phone is finally working. Just have to try and ignore the ugly and loud Virgin start-up sequence. :)


    Petrah likes this.
  2. mikeca

    mikeca Well-Known Member

    Jul 4, 2011
    I was having crazy problem of not being able to receive calls from outside vm. This lasted about 10 days abd approx. 7 hrs. On the phone with customer service. Not positive what they did but got an e-mail saying congrats on your new phine (18 month old opt. V) and did I want to insure my recent purchase. Working great since then. They kept reassuring me that "engineering" was working on it, but changing my number was discussed.

    Congrats! Something webt haywire with the system upgrade is my guess as that was also mentioned.
  3. Petrah

    Petrah Psychotic Female

    Jun 13, 2011
    Annoying my X-Husband
    Hanover Park, IL

    Welcome to Android Forums. ;)

    Wanted to take a moment and thank you for sharing with us the entire process that you went though! It's really nice to see a great outcome to such an upsetting experience. I'm sure others may have the same problems that you had, and they'll be able to get some help by viewing your post. Thanks for paying it forward!
  4. jennifercat

    jennifercat New Member
    Thread Starter

    Nov 6, 2012
    Sure thing. It was really a no-brainer, considering what I owe this forum. So far, my HTC EVO V continues to have outstanding performance with no dropped calls. This phone really is worth the trouble. I love it.

    On a side note, my outgoing caller ID is showing up incorrectly (probably the former owner of the phone number), but only for Comcast customers. Apparently, Comcast updates their "Calling Name" (CNAM) database infrequently. I am working with Comcast to resolve that issue.

    My husband is in IT. He says I earned my Batman utility belt with all that I learned. I told him I'll stick with keeping my phone in my purse for now. :D

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