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Photo gallery freezing after upgrade to 11

Discussion in 'Android Devices' started by dosei, Sep 24, 2020.

  1. dosei

    dosei Member
    Thread Starter

    I upgraded to android 11 recently. Since then when I'm deleting or editing photos in the photo gallery the next picture will become pixelated and will skip picture when I scroll to the next picture. This process takes at least 5 seconds. When I'm going through pictures and deleting the ones I don't want to keep this can waste a lot of time. Any suggestions?

    NightAngel79 likes this.

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try clearing cache for the gallery app. are you using google photos? if not you should cuz it will backup your photos and makes it easy to get your photos when you get a new phone.
  3. dosei

    dosei Member
    Thread Starter

    Hi, yes this is occurring in local Google Photo gallery, not cloud. My memory is not full. This begin immediately after I updated to Android 11. It takes 5-10 seconds to go from deleting a picture to viewing another picture, and it skips a picture. It's really annoying.
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    clear cache and data for google photos and uninstall the app. reboot the phone and then re-install google photos. make sure that all of your photos are backed up first.
    codesplice and lunatic59 like this.
  5. codesplice

    codesplice Elite Recognized Moderator

    Sometime's an app's cache and/or data might get corrupted during the upgrade process, which can cause weird glitches like you're seeing. ocnbrze's suggestions are solid. :thumbsupdroid:

    I'd first try just clearing the cache for the affected app. Do this at Settings > Apps & notifications > See all apps > Photos. First hit the Force stop button, then Storage & cache > Clear cache. If that doesn't fix it, go one step further and hit Clear storage.

    If the crashes continue, go ahead and do the uninstall -> reboot -> reinstall steps and see how that goes.
    #5 codesplice, Sep 24, 2020
    Last edited by a moderator: Sep 24, 2020
    olbriar and NightAngel79 like this.
  6. dosei

    dosei Member
    Thread Starter

    I finally had time to load my pictures to Drive and clear the cache. That worked immediately. Thanks to all for your help!
    olbriar and Dannydet like this.

Google Pixel 3 & 3XL Forum

The Google Pixel 3 & 3XL release date was November 2018. Features and Specs include a 6.3" inch or 5.5" inch screen, 12MP camera, 4GB RAM, Snapdragon 845 processor, and 3430mAh or 2915mAh battery.

November 2018
Release Date

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