So for about a year and a half to two years now I have noticed photos & videos disappearing at random and being replaced by a gray box with an exclamation point. This is happening on my phone (Galasy S8+) and my Tab S4. There is no rhyme or reason to it and the internet is of no help.

At first I thought maybe it was a problem with the devices (maybe software since it is happening on both). So I bought a microSD card for my tablet and immediately transferred anything I wanted to keep onto that. It seemed to work fine for about a year. But, as of a week ago I noticed they are now doing that on the microSD card too. How can I stop this data loss and is there any way to recover the lost data? Why is this happening!? If I love pictures of the kids I won't be able to replace them. Please help!

- Tracy

Screenshot_20210201-135759_Gallery by donellacandra posted Feb 1, 2021 at 2:14 PM

 

I have been using the Samsung ones that came on my phone & tablet. I can't use Google Photos because I currently have 52GB of stuff and can't afford to pay for storage. But, it would be a good solution maybe for some of the stuff I absolutely can't lose. But I have also seen some people complaining of the same thing in Google Photos, so I am not sure what is going on. I feel like it is a Chrome OS issue or somehow related to Google in general?

 

It would stink if it was a bug in the app because I am using the Samsung ones that came with the phone & tablet.