I upgraded my Samsung Galaxy S3's software to 4.3 and my phone started acting sluggish so I restarted the phone and basically it never turned back on. I took it into AT&T and they rebooted the phone. All my pics, apps, and contacts are gone. I don't care about the contacts and apps. I'm more concerned about the pics and videos. I didn't have the pics backed up into a cloud, or AT&T locker as far as I know (I learned my lesson, and am now backing everything up). Some people have mentioned that I should get everything back once I log into my google account but that has not been the case. Can someone please advise. Are any of those recovery programs or softwares that claim they can get your lost data back reliable?