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Photos Not Syncing

Discussion in 'Android Devices' started by damaddog, Jan 16, 2020.

  1. damaddog

    damaddog Lurker
    Thread Starter

    I have a Pixel 3 from Verizon. Back a few months ago when Android 10 came out I upgraded. Since that time when I take a photo using the native camera app I see the little thumbnail in the lower right hand corner. When I clicked on the thumbnail before the upgrade it took me to Photos app and showed the picture and all pictures that were taken on the camera.

    Now when I click on the thumbnail the photo pops up really quickly but then disappears. It goes to the Photo App but the picture is not there.

    If I go to the Main Storage/DCIM/Camera the picture is there.

    Now I just realized that none of my camera photos are getting uploaded to the photos.google.com cloud. The last picture I had was from Sept 2019.

    Any ideas how to fix this short of a factory reset? I don't want to lose all my pictures since then.

    racibennett likes this.
  2. Best Answer:
    Post #2 by NightAngel79, Jan 16, 2020 (1 points)

    1. Download the Forums for Android™ app!


  3. NightAngel79

    NightAngel79 Bounty Hunter

    Taken from this link:https://support.google.com/photos/answer/6193313?co=GENIE.Platform=Android&hl=en

    Check all of these setting and let us know!

    What is back up & sync?

    • A backup service: Your photos and videos will save to your Google Photos library.
    • Privately stored: Photos and videos backed up from your device are private unless you share them.
    • Syncing: Any changes you make will be mirrored on every synced device. For example, if you edit and save a photo on your phone, it will look the same on photos.google.com.
    Turn back up & sync on or off

    Before you start, make sure you're signed in.

    1. On your Android phone or tablet, open the Google Photos app [​IMG].
    2. Sign in to your Google Account.
    3. At the top, tap Menu [​IMG].
    4. Select Settings [​IMG] Back up & sync.
    5. Tap "Back up & sync" on or off.
      • If you've run out of storage, scroll down and tap Turn off backup.
    Things to keep in mind about this setting:

    • Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
    • If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.
    Change your back up settings

    • Choose the Google Account to back up photos and videos: Under "Backup account", tap the account name.
    • Change your upload size: Tap Upload size. Learn more about upload sizes
    • Back up device folders: Tap Back up device folders and select the folders you want to back up.
    • Back up on mobile data: If you don’t want to wait for Wi-Fi to back up your photos, under "Cellular data back up," tap Photos or Videos. Charges from your service provider may apply if you upload using your mobile network.
    • Back up while roaming: Under "When to back up," tap Roaming.
    Check if your photos are backed up

    1. On your Android phone or tablet, open the Google Photos app [​IMG].
    2. Sign in to your Google Account.
    3. Tap Photos [​IMG].
    4. At the top, you'll see if your photos are backed up, or if it's still waiting to back up.
    ocnbrze, Hadron and Dannydet like this.

Google Pixel 3 & 3XL Forum

The Google Pixel 3 & 3XL release date was November 2018. Features and Specs include a 6.3" inch or 5.5" inch screen, 12MP camera, 4GB RAM, Snapdragon 845 processor, and 3430mAh or 2915mAh battery.

November 2018
Release Date

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