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Pics deleted on reboot

Discussion in 'Android Lounge' started by tim091, May 21, 2020.

  1. tim091

    tim091 Newbie
    Thread Starter

    Moto G5. Owned for about two years and never had any issues with pictures.

    I installed an app called Media Cell, which is an app that monitors your phone activity (so runs from startup) and sends reports to Ipsos/Mori the market research people. In exchange for this HUGE intrusion on your privacy you get £10 Amazon voucher every month.
    1. Took some pics on the phone, looked at them in Google Photo.
    2. Later that day Installed Media Cell.
    3. Turned off phone overnight.
    4. Booted up phone in the morning and looked at Google Photo and all pics from day before gone (only from day before, earlier ones were still there).
    The only change made to the phone that day was the installation of Media Cell.
    1. As a test I took a picture, looked at it in Google Photos.
    2. Rebooted the phone and went to Google Photos - pic still there.
    3. However, as I am looking at it the pic disappears.
    4. Repeated the above with same result.
    Now I uninstall Media Cell, reboot the phone and repeat the above test - STILL THE SAME PROBLEM.

    So, either this is unrelated to the app install, or the app has left something behind in the install, or it is a total coincidence that this problem started.

    Either way, anyone any ideas how to solve it?!

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  2. tim091

    tim091 Newbie
    Thread Starter

    Thanks. Neither of those solved the problem :( The pics are not in the trash/bin and Deep Image Recovery found no images to restore.

    I am not worried about getting those pics back I just want it to stop deleting on reboot! I don't use Google backup/cloud sync etc so I need to remember to copy off to my laptop any pics I want before I shut the phone down, which is a pain!
  3. MrJavi

    MrJavi Android Expert

    Did you delete cache and data before unistalling the Nedia Cell app?

    Have to tried taking pics and rebooting to see if there still on your phone?
    ocnbrze likes this.
  4. tim091

    tim091 Newbie
    Thread Starter

    Thanks. I didn't delete cache and data.

    Yes, that is exactly the problem: if I take a pic it is there until shortly after I reboot the phone then I can watch it disappear from Google photos!
  5. Davdi

    Davdi Android Expert

    Why not allow Google to automatically back up uour photos to its cloud storeage it's Unlimited for full size images (at the camera's max resolution)
    MrJavi and Dannydet like this.
  6. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try putting the phone in safe mode, take some pics, and see what happens. safe mode prevents 3rd party apps from running. if it is still happening, then its not an app doing this. you can try a hard reset, but after that i have no clue what is happening.

    you might want to get in touch with the google support team:
    just scroll down to the bottom where you can call, online chat, or email them your issue.
    MrJavi, MoodyBlues and Dannydet like this.
  7. tim091

    tim091 Newbie
    Thread Starter

    Thanks for the idea. But here is the thing: I have used an android phone for approx ten years and have never had this problem. I want to find out why this is happening and fix it.

    Secondly, I don't want anything to do with Google or cloud storage etc. (I find it unacceptable that I can't own a phone without having to have a google email address, but I have to live with it). I like to keep everything local and keep as much control as I can. (I am old so forgive me!).
    MrJavi and MoodyBlues like this.
  8. tim091

    tim091 Newbie
    Thread Starter

    Excellent, thanks for the ideas. I will give safe mode a go.
    MrJavi likes this.
  9. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member

    No! There's nothing to apologize for! :D

    I'm old, too, and like you I want control over my data. I store everything on my networked computers and their external drives, plus my Dropbox account.

    When I bought a Chromebook--back when they didn't have a built-in method for doing so--I installed my normal Linux distro on it. I couldn't/wouldn't accept its idea of Linux, i.e., exclusively using their cloud-based programs and storing everything in their cloud. By installing Kubuntu on its hard drive I was then able to install all the programs I use on all my computers, and save everything locally, either on its hard drive or another computer.

    So there, Google! :eek:

    You've piqued my curiosity with your very odd 'disappearing photos' problem. Do you have another Android device you can use to test this? If the problem doesn't occur with another device, that would help narrow things down.
    Davdi, MrJavi and ocnbrze like this.
  10. tim091

    tim091 Newbie
    Thread Starter

    @MoodyBlues Ahh, a kindred spirit :) No other device to test on but are you suggesting it is account related? I can't see that, although stranger things have happened!

    It is a weird one. I will try safe mode and report back.
    MrJavi and ocnbrze like this.
  11. tommo47

    tommo47 On Yer Bike, In Yer Chair
    VIP Member

    Hi @tim091, I've done a Google search for Media Cell and this looks to be the one you are referring to.

    I have to say that having read the various problems/glitches other users have had I would be somewhat wary of getting involved with them.

    It is going back a couple years, and they may have changed but some of the comments seem to put them in a similar light as a lot of people see Google.


    #12 tommo47, May 21, 2020
    Last edited: May 21, 2020
    MrJavi, MoodyBlues and ocnbrze like this.
  12. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member

    Indeed! :D
    No. I mean use another device but logged in with your same Google account, and see if the disappearing act happens. I'm guessing that it wouldn't. I think it's device-related, and this test would help prove/disprove that.

    Your safe mode results will definitely help.
    MrJavi likes this.
  13. tim091

    tim091 Newbie
    Thread Starter

    Oh, I have no illusions as to what the app does (is supposed to do). In return for monthly payment you agree to them accessing everything on all your devices, including the microphone. I am prepared to accept that as I need the money so I gave it a go.

    If it wasn't for the technical problem I am having (lots of people seem to be having lots of technical issues with it - but not the photo one I am having (if it is related to the app)) I would keep going with it..
    MrJavi likes this.
  14. tim091

    tim091 Newbie
    Thread Starter

    Problem persists in safe mode.

    Running out of ideas now. I would uninstall/reinstall Google Photos but you can't.
  15. tim091

    tim091 Newbie
    Thread Starter


    I switched the picture save location to phone instead of SD card and pictures are now remaining.

    So... the mediacell app messed up my SD card? Coincidence that my SD card became faulty the same day? I don't know,nor do I know what is wrong with it. I will pull it out and stick it back in again, or reformat it, or stick a new one in.

    One of those actions really should solve the problem. If it doesn't then I will be scratching my head (and be back on here!).

    Thanks for all your input guys.
    tommo47 and MrJavi like this.
  16. tommo47

    tommo47 On Yer Bike, In Yer Chair
    VIP Member

    That's good news, well done!! :).

    It does seem a huge coincidence that the card failed when you first used the app. A strange one indeed. A format could sort it, certainly worth a try but if it does seem to clear, it might be best to use the card as extra storage but don't rely on it and keep a separate back up of important stuff.

    MrJavi likes this.
  17. tim091

    tim091 Newbie
    Thread Starter

    SD Card is unusable. Windows won't even format or repair it so it is in the bin and I have put another one, in freshly formatted it and all working well

    Job done.
    MrJavi and tommo47 like this.
  18. MrJavi

    MrJavi Android Expert

    Yes, I perfect understand how you feel about Google. In fact, that was one of the reasons I began rooting my Android phones and installing custom roms.

    That is good news :)
    tommo47 likes this.
  19. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member

    Great news! Thanks for letting us know how you solved it. :)

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