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Picture breaking up

Discussion in 'Chromecast' started by mattyboyo, Jul 10, 2014.

  1. mattyboyo

    mattyboyo Member
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    My chromecast is plugged in using the supplied adapter so it's on 24/7. After a couple of weeks the picture starts to break up. Every few seconds it just shows a screen of noise. This happens on the chromecast page, the one with pictures and the time, and if I stream stuff. It is fine after unplugging the power and back in again.

    Is it usual that it needs rebooting every so often or does it sound faulty.
     

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  2. El Presidente

    El Presidente Beware The Milky Pirate!
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    Sounds faulty, potentially.

    Is it never off between when it happens? Mine gets switched off at the wall every night and I've never experienced that problem. Could you try turning it off overnight and see if that remedies it? I've noticed mine does get hot after it's been on a while so maybe that's what's causing your issues?
     
  3. heat57

    heat57 Android Enthusiast
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    Mine is on 24/7 since I've had it, about 3 weeks, and I have not experienced this issue.
     
  4. codesplice

    codesplice Elite Recognized Moderator
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    I'd suggest giving a call to the Google Play hardware support team: https://support.google.com/googleplay/answer/3053039

    Chromecast comes with a one-year warranty, so they should be able to replace it for you. I recently did this for audio issues, and the process was quite painless. :thumbup:

    Deets (from https://support.google.com/chromecast/answer/3210071?hl=en&ref_topic=3447927):
     
  5. mattyboyo

    mattyboyo Member
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    It was from Argos so I'll take it there.
     

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