1. Download our Official Android App: Forums for Android!

Support Picture help

Discussion in 'Android Help' started by Scottles, Sep 6, 2016.

  1. Scottles

    Scottles Lurker
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    2
    Joined:
    Sep 6, 2016

    Sep 6, 2016
    2
    1
    16
    Male
    Hello. My wife and I both have galaxy s 7s. For some reason when she sends pictures I do not receive them, but I do from every other contact. Why is that?
     

    Advertisement

  2. FilocJD

    FilocJD Newbie
    Rank:
    None
    Points:
    38
    Posts:
    22
    Joined:
    Mar 5, 2016

    Mar 5, 2016
    22
    18
    38
    Well, there could be a number of reasons for this.

    1. Is the contact blocked?
    2. The size of the file is too large for her to receive on her device (possible carrier issue on her end)
    3. The network is experiencing problems on both devices
    Since you can't remove the battery on this device, reboot it. If this doesn't resolve the issue, turn your phone into airplane mode, wait 30 seconds and then turn the airplane mode off and try again. Let us know the results to these troubleshooting steps.
     
    Bg260 and svim like this.
  3. Scottles

    Scottles Lurker
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    2
    Joined:
    Sep 6, 2016

    Sep 6, 2016
    2
    1
    16
    Male
    The airplane mode thing worked! Thank you!
     
    Bg260 likes this.
  4. FilocJD

    FilocJD Newbie
    Rank:
    None
    Points:
    38
    Posts:
    22
    Joined:
    Mar 5, 2016

    Mar 5, 2016
    22
    18
    38
    Anytime sir. Glad to help :) Be sure to click the "Best Answer" button on my post so it helps others for future issues to be resolved.
     

Share This Page

Loading...