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Picture message issues and signal issues

Discussion in 'Android Devices' started by mrtugboat13, Jul 27, 2021.

  1. mrtugboat13

    mrtugboat13 Lurker
    Thread Starter

    Recently was forced to switch to a T-Mobile SIM card and I upgraded my Moto G Power (2020) to Android 11 all in the same day so not sure which is to blame for my issues.

    For some reason every time I send a picture message, the quality is degraded big time. I'm guessing there is some sort of compression going on, but I never had this issue before switching to a T-Mobile SIM card or upgrading to Android 11 so not sure which is to blame. I have tried multiple message apps(Facebook Messenger and Textra) as well as the default Messages app and the quality or pics I've sent are awful in all of them.

    Now my other problem is even more of a headache. Whenever an app tried to use my location, my LTE signal drops. This happens every time I launch Pokemon Go for example or let Chrome use my location to find a store near me.

    I've tried resetting my APN settings, turning airplane mode off and on, turning mobile data off and on, turning phone off and on, removing SIM card and reinserting it, and connecting to a private DNS. Nothing has worked. Hopeful someone out there has an answer.
     



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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    You might want to think about trying a factory reset. The update could have been a bad download or a bad install causing your issues.

    Something to think about.

    You also might want to either go and contact your carrier and see what they say
     
    #2 ocnbrze, Jul 27, 2021
    Last edited: Jul 27, 2021
  3. mrtugboat13

    mrtugboat13 Lurker
    Thread Starter

    I was hoping to avoid doing a factory reset, but it's starting to look like my only option sadly.
     
  4. kate

    kate Dreaming of Bugdroid.
    Moderator

    Check the file size of the pictures that they are receiving, if you're sending 6MB pictures they appear to be heavily compressed to 1MB. If you send a smaller picture under 1MB is it also compressed, or will it appear to be the same quality?

    From T-Mobile:
    https://www.t-mobile.com/support/devices/device-troubleshooting/messaging-and-email-troubleshooting

    Picture Messaging (MMS): Test sending one small picture to one recipient.
    • All networks restrict the size of MMS. For T-Mobile, the max sending size 1MB, 3 MB for receiving and under 3072 x 3072 resolution.
    • MMS's may be automatically resized when sent, but may still be too large.
     
    olbriar, Unforgiven and ocnbrze like this.
  5. mrtugboat13

    mrtugboat13 Lurker
    Thread Starter

    Man, so sending screenshots of my phone is going to be impossible without the quality getting gutted? Is there a way to make the file size smaller without ruining it? For example, I took a screen shot of my home screen desktop and when I sent it, the app names were barely legible. That seems ridiculous.
     
  6. kate

    kate Dreaming of Bugdroid.
    Moderator

    If smaller pictures are not being compressed you could use a photo editing app to reduce the file size. Is the screenshot saved as a ".png" file? Resave it as a ".jpg" file since those usually take up less data.

    If T-Mobile still compresses the smaller pictures you could email them instead, or use a chat app.
     
    ocnbrze likes this.
  7. mrtugboat13

    mrtugboat13 Lurker
    Thread Starter

    I tried sending a 300kb image and it was majorly degraded too. This is rather frustrating
     
  8. Knucks

    Knucks Lurker

    I am having the same issue.
    Just switched to the power from Samsung.
    I use camscanner app to send customers jpegs of my weekly price sheet. they all come out blurred no matter what size.
    All I get from the manufacturer, carrier and 3rd party app is finger pointing. No one will help. Have you had any more success resolving this issue ?
     

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