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Support Picture Messages

Discussion in 'Android Devices' started by GammaMerman, Feb 27, 2012.

  1. GammaMerman

    GammaMerman Lurker
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    My phone refuses to receive or send picture messages. I can get video messages, just no picture messages. It has a Download button and refuses to download. I tried clearing all data from Handcent and default Text Messaging through the application area, and that didn't work either. I've read that a factory reset would fix it, but I'd rather not do that as I have a buttload of apps installed. Is there any other fix for this?
     

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  2. BigCiX

    BigCiX Android Expert
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    Did you reset the phone or clear the data/cache from settings?
     
  3. GammaMerman

    GammaMerman Lurker
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    I did clear data, as I said in my post, and I also asked if there was anything else other than resetting my phone to factory defaults.
     
  4. SekiTimewalker

    SekiTimewalker Well-Known Member
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  5. doogald

    doogald Android Expert
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    Three things: is this happening with WiFi active? If so, what happens if you turn off WiFi and then try to download messages?

    Have you called Verizon Wireless tech support to see if there is something on their end that can be reset to fix this?

    Last thing: have you tried downloading the Verizon Messages app? I've seem this with rooted VZW phones - MMS doesn't work, but if you install VZW Messages, it fixes MMS problems - so that you can even delete the app and standard stock messaging continues to work. It's worth a shot before you factory reset.

    https://market.android.com/details?...DEsImNvbS52ZXJpem9uLm1lc3NhZ2luZy52em1zZ3MiXQ..
     
  6. Duckster

    Duckster Well-Known Member
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  7. SekiTimewalker

    SekiTimewalker Well-Known Member
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    Verizon Messages seemed to have worked. I did get one picture that still refuses to download, but one out of twenty today (New niece born yesterday) are good odds. I might just go to the store and see what they can do. It's not worth the hassle of staying on the phone when the store should be able to help. Thanks for the info.
     
  8. rogue_slc_vzw_rep

    rogue_slc_vzw_rep Android Enthusiast
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    The store will likely hand you the phone and say call tech support.
     
  9. Duckster

    Duckster Well-Known Member
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    Yep. I called the tech support folks first and they had it all set up for me when I walked in the store and my account was pulled up. I'd recommend calling tech support first to get it documented properly FIRST and then go to the store. Tech support has a lot more clout than the store.
     
  10. Styrisvps

    Styrisvps Well-Known Member
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    ask how much memory is the pictures taking up, if you don't have the amount of space needed your phone doesn't accept the message. You might also have to change your settings to all for 1 - 2 MB
     

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