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Discussion in 'Android Devices' started by ntisinger4402, Dec 28, 2011.

  1. ntisinger4402

    ntisinger4402 Lurker
    Thread Starter

    Soooo... UPS just dropped my new Rez off, great right? I un-box the phone, insert the sim and battery, power up and start going through the steps to activate annndd the phone just sits on the activation screen. I called CS and they are saying that because of the 4g outages the phone won't complete activation... frustrating to say the least. So now I have my shiny new toy that I can't even play with, and what's worse is that my OG Droid is pretty much a brick since the digitizer went to crap, and it acts like it is demon possessed. Guess I'll have to wait till morning.

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  2. TxGoat

    TxGoat Guest

    I'd call Customer Service (in the morning) and register a complaint. The reason I'd call in the morning is that they tend to have some seasoned agents working and typically can do things like (credit for data services) etc. Will the phone let you do anything else right now or is it just waiting activation? I'd pull out the SIM card and see if you can view the 720p demo videos on it, dump some music into it and listen to the awesome beats setup etc. Also, if you're feeling adventurous you can view the root section and read up on doing temp roots.
    ntisinger4402 likes this.
  3. ntisinger4402

    ntisinger4402 Lurker
    Thread Starter

    Sweet! Thanks for the info, I will try that.
  4. TxGoat

    TxGoat Guest

    Don't mention it, and the best way to finesse something out of Customer Service is to not yell at them, but to get them to understand how frustrated you were. They're trained to show "empathy" and I'm sure if you yell at them, they're not going to be as generous. I think I remember reading some post where a guy got a free battery or case during a similar incident.
  5. captainm27

    captainm27 Well-Known Member

    Where are you located? I'm having trouble getting a 4G signal. I just put a post up about it now.
  6. ntisinger4402

    ntisinger4402 Lurker
    Thread Starter

    I'm in Bakersfield, California, but it sounds like it's nation wide.
  7. Shawnz

    Shawnz Android Enthusiast

    FWIW, 4G is all good in Phoenix, AZ.
  8. FlaG8r

    FlaG8r Lurker

    I've got the same issue with my new Rezound (in Ohio), but I have been able to get onto wifi and start adding apps from the market and such. Just open it and hit the 'home' button.

HTC Rezound Forum

The HTC Rezound release date was November 2011. Features and Specs include a 4.3" inch screen, 8MP camera, 1GB RAM, Snapdragon S3 processor, and 1620mAh battery.

November 2011
Release Date

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