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Play Store will not download on mobile data

Discussion in 'Android Devices' started by toxic619, Aug 31, 2017.

  1. toxic619

    toxic619 Lurker
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    My issue started with the S7. I couldn't download apps while on mobile data. I was and still am able to download apps while on WiFi. Now that I've upgraded to the S8, I still have the same issue.

    Here is what I've done on the S8 which I also did on the S7 and did not fix the issue.
    • Clear Playstore Cache
    • Uninstall updates and reverted back to factory playstore
    • unlinked my google account
    • rebooted phone
    • ensured data saver was disabled
    • made sure that data usage for Play Store was allowed in the background and just for F**KS sake, enabled "Allow app while data saver ON"
    • Auto-Update Settings for Play Store is set to "Auto Update apps at any time"
    • WIPED phone to factory

    I think I've hit all possible bases that could cause an app not to download via data. PLEASE help me, I've upgraded phones already, and FKN phone is doing the same thing.

    I'm using T-Mobile, and hopefully these dudes are not throttling my data...

    ANY HELP IS GREATLY APPRECIATED!!!!!!!!
     

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  2. Shotgun84

    Shotgun84 Android Expert
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    Whatever he said.
    Cambridgeshire, England
    Try going to settings, connections, data usage, mobile data usage and scroll down until you find media. Check to see you haven't restricted background data usage for this as this controls your downloads.
     
  3. toxic619

    toxic619 Lurker
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    Media has allow background data usage enabled. Also, allow app while data saver on is enabled.
     
  4. Shotgun84

    Shotgun84 Android Expert
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    Whatever he said.
    Cambridgeshire, England
    Well it's got me beat. You've tried everything I would've. Sorry I can't be more help :)
     
  5. Shotgun84

    Shotgun84 Android Expert
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    Whatever he said.
    Cambridgeshire, England
    One last thing. You can download pics or videos from the internet using mobile data right? :)
     
  6. toxic619

    toxic619 Lurker
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    mobile data for internet user, internet download and streaming is OK. Issue is only with Play Store... I've factory reset my S8 again, did the steps mentioned in my initial message, cleared cache for every single app in my APPS menu and issue persists.
     
  7. Dannydet

    Dannydet Android Expert
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    You are using the play store app correct, and not from a browser?
    You are logged in to the play store?
     
  8. Shotgun84

    Shotgun84 Android Expert
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    Whatever he said.
    Cambridgeshire, England
    After the factory reset did you select the option to auto reinstall apps and settings etc. I'm thinking maybe this is reinstalling something that's causing the issues. Did you unlink your account before clearing cache for playstore? If not unlink your account then clear cache and data for google play services, google play services for instant apps and google play store. Then reboot your phone and try again.
     

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