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General Playstore won't download

Discussion in 'Android Devices' started by jhearcht, Apr 7, 2014.

  1. jhearcht

    jhearcht Member
    Thread Starter

    Aug 7, 2013
    I bought a Galaxy S3 from Amazon to use mostly for internet/data. The service provider is Consumer Cellular, in attempt to get cheaper service than AT&T. Phone service is fine, but not much cheaper.

    The problem is that Google Playstore originally worked properly, but now can't download or upgrade any apps. A Google search finds that lots of users have the same problem with Playstore trying to download but instead just cycling forever. I can download apps from Amazon, so it's not the phone at fault. I have Avast Security, but it's not supposed to interfere with Playstore downloads.

    I've tried all the Google troubleshooting suggestions. The only useful thing I've learned is that my phone is an orphan. Turns out it's an "international" phone even though it has an AT&T SIM card. Consequently, Samsung America won't talk to me, and the brand-X service provider is no help. I'm guessing that Playstore has some problem with my international phone. But the Google techs were not able to help.

    Can anyone think of another approach to a fix that I haven't already tried? Thanks


  2. ironass

    ironass Well-Known Member

    Aug 17, 2010
    Keeping one step ahead of the Tax man
    Cotswolds, England
    Thank you for your post.

    There are currently 23 different models of the Samsung Galaxy S4 and over 1,000 different stock Samsung firmware versions, worldwide, covering 3 different Android platforms. Not all issues will affect all models or firmware releases and your answers to the following question/s will help in the forum's answers to your specific query.

    #1 Could you post your Model number and Android version...

    To locate these, go to...

    Settings > More > About device > Model number and Android version

    This will give you the model of Samsung Galaxy S4 that you have and which Android version you are on.

    #2. Your current Firmware, (not just Baseband), version .

    To locate your current firmware version, go to the stock, Samsung, dial pad and type in...


    This will give you your, "Version", details in full, usually 3 lines of information, AP: CP: CSC:, which may all be relevant.

    *** If code *#1234# has been disabled on your firmware, you can download and install, free from the Play Store, Phone Info and it will give you, under Firmware Info... PDA, Baseband, CSC, versions.

    #3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).

    Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly. :)

    For more information, see, http://androidforums.com/samsung-galaxy-s4/760098-23-galaxy-s4-models-know-yours.html#post6099681

    (Tip: You can go to the green bar at the top of this forum and click on, "User CP", which will take you to your User Control Panel and then select, "Edit your details", under the heading, "Your profile", on the left hand side. Here you can fill in your model and firmware under, "Current devices", in, "Additional Information". This ensures that your device details are shown under your user name on the left, in every post you make. You can update this as often as you like and will help other users immediately identify your current phone and firmware details.)

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