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General Please contact HTC and Verizon with problems....

Discussion in 'Android Devices' started by JaRN99, Nov 23, 2010.

  1. JaRN99

    JaRN99 Android Enthusiast
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    OK....I have had all of my txt messages (even locked ones) delete on their own twice since 2.2 update and numerous small problems since the November OTA update. I have found numerous posts and replies on this great site with the same problems. I called HTC and Verizon about the txt deleting issue...HTC said I was the first one to call with the issue and Verizon said I was the second one to call with this issue even though I have seen probably over 100 people on here with the same issue. If anyone has any problems I ask you to please call HTC and Verizon. The more calls and info they get the better the chance that they can find a solution to the problems.
     

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  2. necosino

    necosino Android Expert
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    Accountant and semi-pro poker player
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    Chances are that even if 1000 people are calling in about it, unless HTC and/or Verizon choose to acknowledge the issue, every person will be told that they haven't heard about the issue in the past.

    I can almost guarantee that if you wait a couple days and call back with a different account/email they will tell you the same thing, that they haven't heard of the problem before.
     
  3. howarmat

    howarmat Android Expert
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    never experienced anything vanishing from the phone yet. i create backups routinely though so this type of thing would only cause minimal problems
     
  4. Danny11394

    Danny11394 Newbie
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    This has been happening to me since I first bought my phone, before the November OTA. It's a Droid Incredible bug, because it doesn't happen on my friend's Droid X. It happens when you accumulate a lot of texts, and you access your messages through the notification window a certain way I believe
     
  5. poncharello

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    Can you tell me which backup app you are using. Much appreciated.
     
  6. howarmat

    howarmat Android Expert
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    just doing nandriod backups and Titanium both weekly
     
  7. poncharello

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    Thanks for the info.
     
  8. seVer

    seVer Android Expert
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    Unknown. Previous VZW Tech Support for 7 years.
    no problems here, either. yes, I backup my sms w/ an app, but even still. how about you delete some old / unnecessary messages??
     
  9. Los88

    Los88 Member
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    Are you using an anti virus app? That happened to me when I first got my phone in april, I did some reading they said it was the AV app. I got rid of it and problem solved for me at least.
     

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