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Support Please Help HTC Facebook and Freind Stream

Discussion in 'Android Devices' started by Old Member, Jul 23, 2010.

  1. Old Member

    Old Member Well-Known Member
    Thread Starter
    313

    Mar 23, 2010
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    Male
    Teacher/Church Planter/ Basketball Coach
    Cincinnati
    My wife's Incredible stopped connecting to 3G. After about an hour on the phone with Verizon's tech support they realized it was their fault and the phone needed to be hard reset on their network. BINGO! It worked. Unfortunately, in the trouble shooting process they asked me to do a hard reset of the phone.

    My problem came as I tried to set up her Facebook account. When trying to put in the log in information it comes up with a message: Warning! The service is currently unavailable. Do you and to try again? Yes No

    No matter how many times you push yes, the error comes back. I've tried another hard reset, still the same issue.

    If I use MY Facebook account info on her phone, it sets up perfectly. I tried changing her email and password, but the same error comes through. i don't know what else to do and Verizon tech support is at a loss as well. Lets see if the collective knowledge of this forum can help solve a problem that tech support can't.
     

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  2. SynisterWolf

    SynisterWolf Well-Known Member
    43

    Jul 14, 2010
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    Materials Specialist
    Sunny California
    does the internet work on the phone at all or no? if it does then what i would say is make another account with FB (fake one) and try to log in as that if that does not work its VZW if it does then its FB. also did you do a backup of the phone or did you just wipe and started over. if you did a restore from a back up it might be messing the phone up. this is what i would do.

    do a factory rest
    try to set up your facebook
    if it dont work download the updated from market place
    try again
    report back.
     
  3. Old Member

    Old Member Well-Known Member
    Thread Starter
    313

    Mar 23, 2010
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    Male
    Teacher/Church Planter/ Basketball Coach
    Cincinnati
    The internet works on WiFi AND over 3G now. I can log into her account with the Facebook app from her phone. I can log into her account through the internet browser from her phone. I can log into her account through my laptop. It's ONLY when I try to log in through HTC Facebook app or add an account there that it gives that error message.

    Very frustrating.
     
  4. SynisterWolf

    SynisterWolf Well-Known Member
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    Jul 14, 2010
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    Materials Specialist
    Sunny California
    Did you do the update from the app market. The Facebook for android?
     
  5. sabrewings

    sabrewings Well-Known Member
    93

    May 26, 2010
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    Avionics
    Facebook and Android are having issues right now. For the last day or so I haven't been able to sync. It's known here, Verizon knows, and it's being worked.
     
  6. rileyra

    rileyra Well-Known Member
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    Apr 8, 2010
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    clear the cache for facebook/twitter on the phone. mine got rather large and then it stopped syncing with friendstream, the app kept crashing because of it
     
  7. gruss

    gruss Well-Known Member
    163

    Feb 16, 2010
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    Toledoish
    could fb be blocking? I had to "authorize" my dinc when I switched from the eris for whatever reason. dont even remember where i did it to be perfectly honest, just remember doing it.
     
  8. Old Member

    Old Member Well-Known Member
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    Mar 23, 2010
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    Cincinnati
    I think this is the most likely reason. I'm not sure how to get in touch with Facebook to get them to check out what's going on on their end. The ONLY thing that makes me think this is not true is the Facebook app lets her log in. It is ONLY the HTC Facebook app that gives that issue.
     
  9. Old Member

    Old Member Well-Known Member
    Thread Starter
    313

    Mar 23, 2010
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    Male
    Teacher/Church Planter/ Basketball Coach
    Cincinnati
    Just called HTC. They said there is a Facebook server issue going on as saberwings said above. Just very odd that my account logs in on her phone but account won't. They said they'd get back with me from an escalation member within 3 days.
     
  10. rileyra

    rileyra Well-Known Member
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    Apr 8, 2010
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    btw, Go UC!

    Oakley represent :p
     
  11. SynisterWolf

    SynisterWolf Well-Known Member
    43

    Jul 14, 2010
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    Materials Specialist
    Sunny California
    good luck with that. it could be a posability. My girls facebook did not get the last updated for "liking comments" for a month after i did.
     
  12. SynisterWolf

    SynisterWolf Well-Known Member
    43

    Jul 14, 2010
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    Materials Specialist
    Sunny California
    btw you should have told them to make a better app. lol my bb got notifications for comments and likes but this app for the android OS's is so primitive....
     
  13. tnbassman

    tnbassman Member
    15

    May 10, 2010
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    0
    15
    O.S. TN
    My Friendstream stopped working two weeks ago. Force closes before it ever starts. I called HTC earlier this week and the tech I talked to did not even have a clue what Friendstream was. No fix other than recommended hard re set.
     
  14. Old Member

    Old Member Well-Known Member
    Thread Starter
    313

    Mar 23, 2010
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    Male
    Teacher/Church Planter/ Basketball Coach
    Cincinnati
    A friend of mine bought an Incredible after he played with mine. He was going to get an I4 but I convinced him otherwise. Anyway, his started doing that Force Close thing a couple of days ago.
     
  15. foreWard

    foreWard Well-Known Member
    73

    Mar 30, 2010
    204
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    banker
    NNK of Virginia
    my friendstream has been force closing for a few weeks now too. my wife's inc does the same thing, so it isnt just me....pretty frustrating when you buy a phone because of all of the social media options, and the main one doesnt work.
     
  16. Tedness

    Tedness New Member
    5

    Jul 29, 2010
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    Hi all,
    My Firend Stream wouldn't work (no recent updates and then force close if i opened the app) - it happened yesterday... STRAIGHT after twitter did an update! no coincidence i think! (oddly enough i discovered that if I posted anything via friendstram it DID post it on FB!). In the end i had to delete Twitter totally (no big loss) and clear the cache and reset the data in FB, FB for HTC Sense, and Friendstream. Switch the phone off, and reboot... and hey presto it works! (don't sress about 'losing' data and account data from FB and it resyncs it all once you have been back on freindstream for a few minutes. dmaned annoying though it was! grrrr ha ha
     

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