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Please help; J7 mandatory reboot? What's happening?

Discussion in 'Android Devices' started by Rose Lyn, Sep 17, 2017.

  1. Rose Lyn

    Rose Lyn Lurker
    Thread Starter
    Sep 17, 2017

    Sep 17, 2017
    Hello everyone,

    I woke up and took a glance at my phone this morning only to see a mandatory reboot of some sort.. I wasn't paying too much attention and just began the reboot process. It was my fault for not paying attention because I am so confused as to what is happening... I think all of my data is being erased.

    It's taking me through steps I have never had to take for a reboot before. Asking me first the language, for the WiFi, and then to connect to a Google account. I could barely type because the typing settings were all messed up. I had to (for each letter) hold down the key and then double tap. I couldn't access my Google account password and I can't receive text messages for verification. It's all quite a mess for me since I have no idea what's going on... I am clearly not android savvy so I apologize for my ignorance.

    Can anyone ease my confusion here? I've just never had anything like this before pop up. This phone constantly gives me headaches. I have to wait 24 hours to even log into the Google account now because I had to change my password. I can't do anything now since I cannot get past the Google process.

    It seemed to do a factory reboot on its own. I did not even touch my phone. I had to change Google Account password so again, I have to wait to even log in. :(


    #1 Rose Lyn, Sep 17, 2017
    Last edited: Sep 17, 2017

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