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Please Help; screen turns off on call!

Discussion in 'Android Lounge' started by AnimeGirl, May 3, 2012.

  1. AnimeGirl

    AnimeGirl Lurker
    Thread Starter

    Hey all,
    I need a help with a problem I have.
    I bought new Galxay S 2 a few days ago, and it worked fine. Now, the screen shuts off when I get or make call.

    Nothing happened to the phone, didn't fell and I didn't even dowloaded apps yet :(


    What can I do to fix it?
     



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  2. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    Have you checked in the screen settings, for timeout. ?



     
  3. AnimeGirl

    AnimeGirl Lurker
    Thread Starter

    yeah sure, few times actually.
    it didn't happened before untill tonight.
     
  4. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!!

    I phone does the same thing and maybe it's to conserve juice or prevent screen burn, but as long as it's not dropping the call then your good. :)
     
  5. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    What carrier are you on
     
  6. AnimeGirl

    AnimeGirl Lurker
    Thread Starter

    What do you mean? ^^"
     
  7. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    Who is your phone carrier, AT&T, T Mobile etc....



     
  8. AnimeGirl

    AnimeGirl Lurker
    Thread Starter

    oh you mean my phone company, Orange.
     
  9. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    Is that a UK phone company, never heard of them ??



     
  10. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

  11. AnimeGirl

    AnimeGirl Lurker
    Thread Starter

    yep.
    does it really matter?

    Thank you so much!!!
     
  12. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    Yes some phones are different from different phone carriers, check the link I posted for you, I am sure if you open a thread there some will be able to help you properly there.



     
  13. iowabowtech

    iowabowtech root@android:/ #

    Do you mean the screen shuts off while you are dialing or afterward, when the call is in progress? Because the latter is normal once you move the phone to your ear. The proximity sensor is likely shutting the screen off temporarily. Should turn back on if you hold it away from your body slightly while in a call. Does this describe your situation or no?
     
    danaj likes this.
  14. I wonder if the screen shut off force to stop your call or just screen time out?
     
  15. VoidedSaint

    VoidedSaint Resident Ninja

    with android when you make the call and it senses anything near the screen, it does shut the screen off to prevent uneccesary button pressing. sometimes it will lock in that state and if you hit your unlock button it will come back on just fine.

    your phone is fine, its designed to do that. if yours turns off and you cant get it to come back on, and if you hit unlock and it drops the call, thats when you have an issue and you need to return the phone.

    hope this helps
     
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