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Please help, this phone is driving me mad

Discussion in 'Android Devices' started by danjson, Apr 26, 2012.

  1. danjson

    danjson Lurker
    Thread Starter

    Hi, I'm new to the board.
    I have AT&T, so keep in mind this may be their issue as opposed to the phone itself. The problem is, my service is not working. For the past couple days I have had little to no service (basically, I have had 1 or no bars of service) and the phone is essentially not working. I did a factory reset (which is a massive pain, by the way, since you have to back up ur pics and contacts), as I was instructed by AT&T support, which did not help. I took it to the store and they replaced the SIM card, which did not help either. The AT&T store claims that in my area (L.I., NY), they are doing some sort of conversion to 4G and it is a problem for most people that have 4G, and the conversion will be completed May 15th (!!!). Does this make sense?? I am beyond frustrated at this point. For some reason, this morning when i woke up my texts have been working, but I still cannot make phone calls. Does AT&T seriously think its OK to basically screw over their customers who have 4G phones for 3 weeks while they do some sort of conversion? Please help in any way you can, I really appreciate it. Thank you.
     


    #1 danjson, Apr 26, 2012

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  2. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    Unfortunately the conversion from 3G to 3G/4G for the carriers comes with growing pains. At least with AT&T thus far it has been localized AFAIK, not nationwide like Verizon's outages have been.
     
    #2 Unforgiven, Apr 26, 2012
  3. danjson

    danjson Lurker
    Thread Starter

    Is there any way that I can change a setting or something, within my phone, thta would allow me to use 2G or whatever, until the conversion is complete? I really don't want to go back to my old phone..
     
    #3 danjson, Apr 26, 2012
  4. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    I have mine set to CDMA only, so it may work for you.

    I'm not up to speed on your device. Is it running ICS? Anyway, try going into settings | wireless and networks | mobile networks and there should be a setting there. It may be a little different on your phone. I'm running VZW/GNex.
     
    #4 Unforgiven, Apr 26, 2012
  5. danjson

    danjson Lurker
    Thread Starter

    I am not running ICS. I'm not sure what you mean by CDMA...what it this?
     
    #5 danjson, Apr 26, 2012
  6. danjson

    danjson Lurker
    Thread Starter

    I went into mobile networks, but I can't see anything in there related to CDMA
     
    #6 danjson, Apr 26, 2012
  7. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    Sorry, that's the VZW equivilent of GSM. The choice should look something like:

    • GSM / LTE
    • GSM Only
    On my phone it looks like:

    • LTE / CDMA
    • CDMA Only
     
    #7 Unforgiven, Apr 26, 2012
  8. danjson

    danjson Lurker
    Thread Starter

    I cannot find any such options. When I go into wireless networks and options, etc, I go to the mobile networks and receive the following options:
    -Data Roaming (unchecked)
    -Access Point Names
    -Network Operators (AT&T)
    -Enable always-on mobile data (checked)

    These are what I'm seeing, nothing about CDMA, etc.
    Am I looking in the wrong place? I can't find anything else
     
    #8 danjson, Apr 26, 2012
  9. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    I'm going to get some back up to help you out. I forget what the gingerbread settings look like. Hang tight, we'll get it sorted out.
     
    #9 Unforgiven, Apr 26, 2012
  10. danjson

    danjson Lurker
    Thread Starter

    Thank you so much for your patience and help, I really appreciate it.
     
    #10 danjson, Apr 26, 2012
  11. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    That's what we do here at AF. BTW, I just noticed that your first post was in this thread, so Welcome to Android Forums.:ciao:
     
    #11 Unforgiven, Apr 26, 2012
  12. danjson

    danjson Lurker
    Thread Starter

    Thanks!
     
    #12 danjson, Apr 26, 2012
  13. iowabowtech

    iowabowtech root@android:/ #

    I figured Network Mode would be there too?? Although yet another vzw user here I'm afraid. Try pressing on Network Operators and see if there is an option there for GSM only?
     
    #13 iowabowtech, Apr 26, 2012
    Unforgiven likes this.
  14. danjson

    danjson Lurker
    Thread Starter

    I tried to find operator, it was only in the "about phone" section of the settings, which is just informative, doesn;t allow changes to be made. I spoke to a guy at AT&T today, who said he couldn't help me unless the phone was updated to ice cream sandwhich
     
    #14 danjson, Apr 26, 2012
  15. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    danjson,
    Don't be surprised if you get some responses later on when folks get out of work. When I get home I'll check some of my old devices and see what the settings look like.
     
    #15 Unforgiven, Apr 26, 2012
  16. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    I can't find anything on my old phone's. It isn't surprising as they aren't 3g/4g devices.
     
    #16 Unforgiven, Apr 26, 2012
  17. lostsoul1

    lostsoul1 Member

    I wonder if this is the issue I'm having(CA).. I just got my phone back from HTC repair 2 days ago and now I have the most crappy network connection.. sometimes its 1 bar 4g or Edge(which I never saw for the first 5 months of having it at my house). also most of the time when I use data to go to a page or even a speed test the network will X out and hit E again.. its never been this F'ed up at my house before.. normally I get 3 bars of 4g.

    I called ATT and they reset the service on their side(didnt help) but they didnt tell me of any issues, today I got a new sim(didnt help)

    on a side note it looks like I do have a new vivid from htc.. haha all because of the chrome buttons.
     
    #17 lostsoul1, Apr 28, 2012

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