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please help with this problem

Discussion in 'Android Help' started by Android Question, Dec 7, 2013.

  1. Android Question

    Thread Starter

    I have metro PCS and it is a Galaxy Exhibit and was playing a game on the phone and for no reason it went dead. I turned it back on and it haaad lost everything I have stored in the phone, contacts, games, screensavers and in yellow writing in little bitty letters it has:
    PDA: T599nuvamd4
    Phone: XXXX
    CSC: T599ntmbamd4
    H/W: Not Active
    RF Cal Date: None
    SMD: O1N, PBA: )4N, CAL: )7N, Final
    11N
    UN: CM4014F2FB21380
    Rear: Cam: SLS S5K4ECGX None NA
    FRONT Cam: NA NA
    TSP:Z1020009 Z1020009
    TSK: NA NA
    now can anyone help me because metro doesnt know what to do either. It stays on my screen covering up my apps.
     



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  2. Rukbat

    Rukbat Extreme Android User

    If it's still in warranty, I'll give them my 40 years of experience for free:

    Take a new phone out of stock.
    Open the box.
    Remove the phone.
    Put battery from old phone into new phone. (To allow customer to fully condition new battery prior to first use.)
    Set new phone up.
    Remove battery. Put new battery into new phone.
    Hand new phone to customer.
    Return old phone to distributor for warranty replacement.
    Apologize to customer for inconvenience.
     
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