please help

[twistedshadow2]

ok so i recently broke my galaxy nexus and i got a new one from the insurance company with verizon but the new phone constantly shuts off and turns back on or the screen goes black and has all the multi-colored lines through out the screen what do i do please helpp!!!!!!!!!!!

 

[D-U-R-X]

Hello twistedshadow2 - welcome to the forums... thanks for joining!

Sorry to hear that you're having issues with your phone... it sounds like it may be a hardware issue.

You might like to check with other users of the same device - Samsung Galaxy Nexus - Android Forums

Hope you find the answer you need!

 

[Rush]

Welcome aboard.

Hopefully we'll be able to assist you as best as possible.

Happy Holidays! :santaclaus:

 

[OutOfPhase]

Welcome to AF. you might want to contact the insurance company, I believe the replacements are warrantied to work.