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Please read this if you are having reception issue...VZ internal update solves it

Discussion in 'Android Devices' started by rcyphermd, Jun 2, 2010.

  1. rcyphermd

    rcyphermd Android Expert
    Thread Starter

    I have had the Incredible since its release. Love the phone. We have an eris and droid in our family also. I was getting poorer reception, with callers having trouble hearing me at times. There was no problem with the eris or droid. I ordered the VZ range extender. It helped.....but I did not like the slight "delay" in transmission (like a satellite delay).

    So I called VZ to return it. The rep was very helpful and pulled up each of our phones stats. He said my phone was listed in "red", but the others were in black. He said I needed to do a *228 option 1 to update my phone. He said that should improve my signal.

    I did that. My signal has improved 1 bar almost everywhere. The rep called me a few hours later to check on the update. He said my line was now "black and not red." I asked him why all "red" lines are not advised to update, and he said they only do that when customers call with reception problems.

    Not sure what all this means.....but my Incredible definitely works better now. I hope this helps others.

    batjeeper, Wickiup and Ryd1ZZ like this.
  2. metalmenance

    metalmenance Well-Known Member

    option 1 is activate phone option 2 updates to towers near you n roaming
  3. seVer

    seVer Android Expert

    option 1 programs the phone AND updates the PRL. it doesnt really matter which one you choose if updating your PRL is your end goal. Some reps choose to tell people 1 because it's less explaining.
  4. nightfishing

    nightfishing Android Enthusiast

    there was a PRL update a couple weeks ago to 51866 addressing some issues.

    I always suggest running the roaming update ever 30 days or so jic.
    GrandMasterB likes this.
  5. Rubik76

    Rubik76 Android Enthusiast

    *22899 does everything without having to deal with the prompts.
    tracerprix and batjeeper like this.
  6. batjeeper

    batjeeper Member

    This worked nicely, thank you. My signal went from 96 to 86 after the update.
  7. rcyphermd

    rcyphermd Android Expert
    Thread Starter

    Yes I understand the difference between option 1 and 2. But I do not understand what the rep meant by my "red" or "black" listing on the company software. Any ideas?

HTC Droid Incredible Forum

The HTC Droid Incredible release date was April 2010. Features and Specs include a 3.7" inch screen, 8MP camera, Snapdragon S1 processor, and 1300mAh battery.

April 2010
Release Date

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