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Support Pls help. Error encounterd while downloading gingerbread upgrade.

Discussion in 'Android Devices' started by Purnil, Jun 2, 2011.

  1. Purnil

    Purnil Newbie
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    Today i tried to upgrade my sgs through kies.

    I first upgraded my kies to latest version, but the upgrade encounters problem while starting to download upgrade. It ends with a windows error prompt saying "an error occured...".

    I tried running Kies with "Run as administrator" mode, but same errors pops up everytime.

    First Step of downloading required components went smoothly:
    [​IMG]

    But the process encounters problem in the step after that:
    [​IMG]

    Any suggestions?
    Pls help.
     

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  2. rayhipkiss

    rayhipkiss Android Enthusiast
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    You may need to disable Anti-virus and/or Firewall on your PC.
    It is known that Norton does interfere when trying to update your phone.

    Ray
     
  3. Purnil

    Purnil Newbie
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    Screen shots of problem have been added. See if this helps.
     
  4. Danzaroonie

    Danzaroonie Newbie
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    remove Kies and make sure you have download the upto date version then re-install...
     
  5. stumpy66

    stumpy66 Lurker
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    Ive exactly the same problem, installed latest Kies, rebooted pc, but get the same error message. Also Kies wont back up either,w hich it did previously. Any ideas? Thanks
     
  6. sudarsanan

    sudarsanan Lurker
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    ME too having same issue!!!! any solution for this this????
     
  7. Purnil

    Purnil Newbie
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    I updated my kies with the version available at SAMSUNG United Kingdom - Main (Kies_2.0.1.11053_66_6.exe available under support > downloads > firmware updates > download kies button),
    and then did a factory reset.
    Doing this solved my problem of "unexpected error encountered, the application needs to be closed".
     

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