1. Are you ready for the Galaxy S20? Here is everything we know so far!

PLS HELP! z2 android Urgent!

Discussion in 'Android Help' started by dannnnnn, Feb 7, 2016.

  1. dannnnnn

    dannnnnn Lurker
    Thread Starter

    Hello, I have a sony xperia z2 and I accidentally dropped it. The screen is broken and I cannot see anything on it except random lines. It turns on because I can hear the sound. The camera works too because the camera button works and I can hear it taking pictures.

    I want to access the phone but whenever I plug it in to my pc, it comes blank but I could do it before it broke and access my files because I would have to unlock the phone and select the option to let the PC open files.
    I need to get my files and pictures back, how can I do this? PLS Help
    If you can help I'll send £10 through paypal, pls help

    1. Download the Forums for Android™ app!


  2. scary alien

    scary alien not really so scary
    VIP Member

    Hey Dan, welcome to AF :).

    Sorry to hear about this...we see/hear this a lot, unfortunately.

    If you happened to have USB debugging enabled, we could probably help you out, but that's usually not the case with most folks if they don't know about it or have previously needed that option.

    I think from what you've described about that the screen is totally non-responsive?

    Also, does your device have an HDMI output port? That might allow it to be used to hook your device up to an external screen and see and control it that way...(most devices just have a USB port, though).

    Anyway, if the above doesn't pan out, your best bet would probably be to replace the broken screen...not ideal, but better than losing your files.
    svim likes this.
  3. svim

    svim Extreme Android User

    After looking up your model it's kind of obvious Sony didn't intend this to be a customer's self-service phone. Too much glue! Anyway, since your phone is still functional with the screen showing those odd lines perhaps there's a remote possibility it's just a matter of the ribbon cable going from the motherboard to the screen became partially detached when you dropped it. The link below has step-by-step instructions on cracking open your Z2. In step 8 there are pics on the connectors:
    scary alien likes this.

Share This Page