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Policy on refunds for purchased apps

Discussion in 'Android Apps & Games' started by guttyla, Jan 23, 2013.

  1. guttyla

    guttyla Well-Known Member
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    How long do we have to uninstall an app yo get a refund? 15 minutes?
     

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  2. jjrx3

    jjrx3 Android Enthusiast
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    Yeah 15 min is the limit.
     
  3. Clementine_3

    Clementine_3 Android Expert
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    Yup, you answered your own question ;)
    Some apps will give you longer, they will tell you that in the description. The default time is indeed 15 minutes though.
     
  4. DragonSlayer95

    DragonSlayer95 Resident Air Bender
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    Although very few developers actually give you longer if your unsatisfied and shoot them an email saying why.

    DS
     
  5. kristalsoldier

    kristalsoldier Android Enthusiast
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    Yeah...Foxfi is one of them as I recently found out - though I have not asked for a refund. I was pleasantly surprised to read of this policy in the description. I wonder which other apps offer similar options.
     
  6. pwalt

    pwalt Well-Known Member
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    I received my refund for Adobe PhotoShop Touch ($9.99) about 2 hours after I downloaded it. There are specific things I needed to test for functionality and that program either failed or didn't do as well as another program I already use.

    Somewhere in the Google Play world I found a link to ask for a refund after the 15 minute window. I provided my reasons why the program didn't meet my needs. I also explained that another Android software met my needs, I was just looking for a more polished program to use as an alternative. I also explained that it took longer than 15 minutes to put the program through its paces.

    The only thing I was bummed about is that I didn't rate the program prior to getting the refund. Once it was refunded it was no longer "purchased" and therefore I couldn't rate it. I can't warn folks that this program isn't worthy of the name "Photoshop"! !)
     

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