1. Download our Official Android App: Forums for Android!

Support Portal Hangs at Samsung Logo after Updating

Discussion in 'Android Devices' started by EnterTheRobot, Jul 17, 2010.

  1. EnterTheRobot

    EnterTheRobot Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Jul 17, 2010

    Jul 17, 2010
    3
    0
    5
    Hi All,

    I recently updated my Portal from 1.5 to 2.1 using Odin and I570EXXJF2. Odin said the update passed but when I restarted my phone it hangs at the Samsung logo. The status bar fills up but it doesn't go beyond that. I have tried removing the batteries a few times but it hasn't helped.

    I was going to try the update again but it is also no longer recognized by my PC. I reinstalled the drivers, and windows sees the device there but it doesn't know what to do with it.

    Does anyone have any ideas what I can do to get this working?

    *EDIT* To clarify, the PC doesn't recognize it, only when it is in service mode. It will see it fine when it is turned on normally.
     

    Advertisement

  2. EnterTheRobot

    EnterTheRobot Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Jul 17, 2010

    Jul 17, 2010
    3
    0
    5
    After some trial and error of reinstalling drivers and plugging in the phone I finally got it recognized again. The problem seems to be start when Odin says rebooting. The progress bar on the phone gets about half way through and then the screen below appears. The only thing to do is unplug the battery and restart, but that is when it hangs on the load screen. Anyone know what I can do? I have tried reloading firmware three times now.
    [​IMG]
     
  3. Beerkan

    Beerkan Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    720
    Joined:
    Apr 14, 2010

    Apr 14, 2010
    720
    166
    93
    Blighty
    OK. Been there too my friend, and was certain I bricked the phone. However, I resolved the problem.

    Follow this guide using the Flash I option. You need the Single file update to resolve your problem.

    Follow the guide EXACTLY downloading all the files it tells you. Remember, your following the Flash 1 guide that uses only 2 files to update the phone.

    Flashing your Spica to 2.1
     
  4. EnterTheRobot

    EnterTheRobot Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Jul 17, 2010

    Jul 17, 2010
    3
    0
    5
    Thanks for the guide. I haven't tried it yet (i did manage to get a version of the 1.5 firmware installed again though). When I am feeling brave enough to try to get 2.1 on there again, I will definitely try the link above. Thanks again!

    Any ideas why New PC Studio doesn't do the update? I thought Samsung was going to be offering 2.1.

    **EDIT One other question, will the guide above still work if I am starting from 1.5 again?
     
  5. Beerkan

    Beerkan Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    720
    Joined:
    Apr 14, 2010

    Apr 14, 2010
    720
    166
    93
    Blighty
    I wouldn't use this guide to install the 2.1 update. While the guide is fine, it uses older firmwares. Only use the above guide it your stuck at bootup. ie the image you posted.

    See my guide on Rooting your phone for the latest files.
     
  6. brownlaser

    brownlaser Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Aug 24, 2010

    Aug 24, 2010
    1
    0
    5
    thanks for the help! If anyone else is trying this - persevere, I had to do step III several times before it worked. I have a phone again!
     
  7. Trappist

    Trappist Lurker
    Rank:
    None
    Points:
    6
    Posts:
    3
    Joined:
    Sep 2, 2010

    Sep 2, 2010
    3
    1
    6

Share This Page

Loading...