This exact same thing happen to me yesterday. I have had the phone for about two weeks or so and at one point it was charging then it would stop then start again. I took the phone to sprint, they took it apart and said the port where you charge the phone is broken and we "CANT" fix it. I asked if they can replace the phone, they said "NO" this is physical damage. I spent over 6 hours "including not going back to work on my lunch hour" talking to sprint retail store, HTC manufacture, sprint customer service hot line. No one can help me, they want me to pay 100$ for the phone to be replaced. This is ridiculous, I also spoke with htc manufacture repair department and they mentioned they have not been trained yet to fix the new EVO phone, from what the rep said they will be trained on the new evo in a couple of weeks. I'm glad I am no the only one who has had this problem. This kind of stuff does not sit well with me at all, to pay for a 500$ phone and get treated this way is horrible on sprints part. The customer service of the sprint store made it seem that I am some type of child that sits there and plays with the charging port often to make it break. I literally was told " I been doing this for 5 years of my experience and I have never seen something like this, YOU had to break this." Basically making me feel, they were not going to try anything to resolve this issue and to go on my way.