Have seen several posts of users complaining that when they are in an app, text, email etc... and they press the home key to go back to the main screen they get the white screen with the green HTC logo then their home screen displays 'loading' I spoke to a HTC UK advisor on their instant messenger thing and explained this to him and was told it is a software issue, people have claimed that it could be a dodgy app but HTC told me it is a software issue. I posted a thread a while back stating that I couldn't get a 3rd party launcher to set as default like Go, ADW etc... No matter what I done like setting a 3rd party as default, clearing defaults in Sense etc... would not work and when pressing the home key I was ALWAYS prompted to select what launcher I wanted as default even though I had ticked the box to select Go as default hundreds of times. I was also told that this is a software issue too. They tried to blame the third party launcher but there is no way no matter what launcher I downloaded it would not set. I also had dust gathering under my screen which will be repaired too. Phone was collected on Tuesday so will post back and let every UK user know what their repair service is like as I have heard horror stories, I was very reluctant to send it but the white screen was doing my head in, was doing it 10-15 times per day.