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Pressing the power, volume up and home button

Discussion in 'Android Devices' started by Warren Smith, Jun 13, 2018.

  1. Warren Smith

    Warren Smith Lurker
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    Jun 13, 2018
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    Well I called Samsung today to discuss an issue with my note 5. He (the tech) had me do a couple things and then he said "turn off the phone and then press the power, volume up, and home buttons at the same time and when the Samsung logo displays release them - that would start recovery mode". Well I asked if that would maybe somehow erase any of my data on the phone (email, messages,, pics, etc.) and he assured me it would not. So i did what he asked.

    The phone did not enter recovery mode (although I have never done this before so don't know what it was supposed to do) but somehow completely reset my phone. I lost everything - pics, email, accounts, contacts, you name it.

    I know I pressed the power, volume up, and home buttons. So what actually caused the phone to reset. Once the Samsung logo displayed and I released the buttons, a little android icon displayed on the screen and in the bottom left portion of the screen it said erasing... I mentioned this to the tech and he said it was OK, it was not erasing any of my data. WRONG...

    anyone has a clue as to what actually happened. Anyone seen this before....

    Thanks for your insight...

    Warren
     

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Samsung Galaxy Note 5

The Samsung Galaxy Note 5 was released in August of 2015 and was the company's flagship phablet for the year. The device features a 5.66-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 16MP main camera.

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