Looked at my phone the other day and it was doing something called the a PRL Update (later found out that PRL is Preferred Roaming List). I didn't think much of it, until I noticed that my phone was in ROAM after turning it back on. And I couldn't get it out of ROAM. Roam if you want to, but I do not. I called tech support, and they couldn't get it fixed (forcing it to Sprint-only caused lost connection completely). The sent me to Level2 support, who couldn't fix it. Next step is going to the sprint store, and they implied that I'd have to pay for the service. Um, I don't think so! Sprint update hoses my phone, and they're going to charge ME to fix it?!