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PRL 60680 Hosed Me

Discussion in 'Android Devices' started by dr. jing, Sep 18, 2011.

  1. dr. jing

    dr. jing Newbie
    Thread Starter

    Looked at my phone the other day and it was doing something called the a PRL Update (later found out that PRL is Preferred Roaming List). I didn't think much of it, until I noticed that my phone was in ROAM after turning it back on. And I couldn't get it out of ROAM. Roam if you want to, but I do not.

    I called tech support, and they couldn't get it fixed (forcing it to Sprint-only caused lost connection completely). The sent me to Level2 support, who couldn't fix it. Next step is going to the sprint store, and they implied that I'd have to pay for the service. Um, I don't think so! Sprint update hoses my phone, and they're going to charge ME to fix it?!

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  2. LBPHeretic

    LBPHeretic Android Expert

    I have read on a few of the subforums that the newest PRL caused issues. For a lot of people it dropped their handsets to 1xRTT speed instead of Ev-Do.

    There are ways to roll back the PRL, but I believe it requires your handset to be rooted. I guess the only other thing I can think of is trying a factory reset on your handset.
    dr. jing likes this.
  3. dr. jing

    dr. jing Newbie
    Thread Starter

    I took it to the Sprint store, and they fixed it, free of charge. Doing a hard reset fixed whatever was locking me out of connectivity. I could have done this myself, but didn't see the point of doing it if Sprint could fix it without me losing all of my data (and I'd read that it makes no difference to the PRL versioning, so assumed that this would not fix me, anyway). Anyway, I'm cool now.
  4. LBPHeretic

    LBPHeretic Android Expert

    I am glad to hear that Sprint cleared up the issue for you. Sometimes a factory reset really is the only way to fix things.

    I would hope, by now, Sprint would have fixed the PRL issue that other people were mentioning. Hopefully, your issue was just a fluke.

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
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