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Support Problem answering phone calls

Discussion in 'Android Devices' started by davehomebrew, Nov 11, 2011.

  1. davehomebrew

    davehomebrew Lurker
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    Apologies for this very basic question!
    I have my SGS2 set to go to sleep mode after 10 mins. I have also set a password, so that I need to enter the password to wake the phone up. If I get a phone call when in sleep mode, I cannot answer the call without entering the password; by that time the caller has rung off. In sleep mode, I am alerted to an incoming call with the 'answer' (green) and 'end call' (red) buttons being shown, but the 'answer' button doesn't respond. I have tried pressing it, dragging to to right, and lightly swiping it to the right, it still doesn't work. Is this noormal, or is it a fault with the phone? Is there something I should be doing to get over this? Any ideas greatly appreciated.
     

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  2. Russell Ng

    Russell Ng Android Expert
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    1) You should be able to answer call without going through password to wake up the phone.

    2) Not sure what you mean by sleep after 10minutes? You mean screen off? I usually set it at 30 seconds.

    3) To answer call, you have to press the green icon, then swype it all the way to the right.

    Hope that helps
     
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  3. davehomebrew

    davehomebrew Lurker
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    Thanks, I've worked out the technbique now. I hadn't been dragging the icon right the way across the screen!
    Dave.
     

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