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Support Problem : cannot disconnect calls

Discussion in 'Android Devices' started by neen, Jul 22, 2010.

  1. neen

    neen New Member
    Thread Starter
    5

    Jul 22, 2010
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    5
    Melbourne, AUS
    whenever I make a call i cannot disconnect/end the call. Once the number is dialled the screen goes blank like it has been turned off and no amount of shaking, pressing any buttons will turn screen back on. Because I cannot disconnect the call the person is stuck at the other end on the phone line.

    This is also true when I take calls, but as the other person hangs up this is ok, unless I want to hang up first.

    I have tried a factory reset without luck.

    Any ideas ? thanks
     

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  2. Septian

    Septian Well-Known Member
    36

    Do you by any chance have a case on your phone?
    This sounds alot like the sensor is being blocked. (The screen is supposed to light back up when you move it into the light (Away from your head)

    I did something very similar until i worked out what was doing it.

    Sept
     
  3. sajesh2686

    sajesh2686 New Member
    5

    Oct 10, 2012
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    0
    5
    Hi am facing the same issue on Android 2.3.6, help to resolve this.

    Thanks
    Sajesh
     
  4. Hadron

    Hadron Well-Known Member
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    Aug 9, 2010
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    Hi Sajesh, and welcome to AF :)

    2.3.6 is an unusual version for the Desire. What ROM are you using, or what phone do you have?
     
  5. Spreethegr8

    Spreethegr8 New Member
    5

    Nov 15, 2012
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    5

    Hi have the same issue, I noted that once I attend the incoming call and if the phone is in locked state before the call I am not able to disconnect whatever i do .. What sensor are you talking . .I have put back case and scratch guard in the front.. My phone is HTC Desire C .. Need Help in resolving this..
     
  6. Hadron

    Hadron Well-Known Member
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    The proximity sensor, which is in the black band above the screen (with the name htc and the staus led on a Desire). It's very hard to see - I used a laser to illuminate it in order to spot it on mine ;)

    Desire C is a different phone, but I guess the sensor will be in a similar place.
     
    Spreethegr8 likes this.
  7. Spreethegr8

    Spreethegr8 New Member
    5

    Nov 15, 2012
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    Hi thanks for the reply, yea tiny red dot sized light.. It is covered by my scratch gaurd :-(
     
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