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Support Problem I Don't Know How to Fix.

Discussion in 'Android Devices' started by Xureal, Jan 12, 2012.

  1. Xureal

    Xureal Lurker
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    Jan 12, 2012
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    I just got a replacement for my Droid2 and I'm having a strange problem: whenever I make a call, it automatically shuts the display off (doesn't disconnect the call though), and when I take it away from my ear it won't display anything still. The only way to get back from it, is to hit the power button to disconnect the call, but that locks out the phone back to the unlock screen. Any suggestions?
     

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  2. Frisco

    Frisco =Luceat Lux Vestra=
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    Hello and welcome, Xureal.

    Try wiping the area near the very top of the phone, very clean. The proximity sensor is up there near the top edge and sometimes becomes obscured with grease or a film of dirt/dust.

    The PS is what detects when the device is near your face/ear during a phone call, so shuts the screen off to prevent accidental invoking of an app icon on the screen.
     
  3. Goreygirl

    Goreygirl Android Enthusiast
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    Dec 20, 2010
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    From what I understand from previous posts about this type of issue a factory reset might be the only option....then if that doesn't work bring it back to the shop as faulty.
     
  4. Goodspike

    Goodspike Android Expert
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    Dec 28, 2010
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    There is a setting so that the power button won't disconnect the call.

    Settings/Accessibility/Power button ends call (uncheck).

    You might also try just opening the keyboard.
     

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