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Support Problem in screen.please inter my thread

Discussion in 'Android Devices' started by Wise11, Jul 24, 2016.

  1. Wise11

    Wise11 Well-Known Member
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    Hi

    When I keep my mobile away from my hand.the screen turns on then turns off by itself why?


    I did not touch screen
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    It's the proximity sensor doing its job.
     
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  3. Wise11

    Wise11 Well-Known Member
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    How solve this problem
     
  4. Mikestony

    Mikestony ~30% Carbon Black ±
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    Please elaborate.
    Is the screen off, then if you move your hand over the screen it turns on for a second, then turns off?
    What device do you have? Perhaps there is a display setting that senses movement?
     
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  5. Wise11

    Wise11 Well-Known Member
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    Galaxy Samsung s4
     
  6. Wise11

    Wise11 Well-Known Member
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    I searched in setting
     
  7. Mikestony

    Mikestony ~30% Carbon Black ±
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    ok, and forgive me if I'm not exactly following what is going on....
    What are you actually doing when the screen turns on then off?

    You state you " keep my mobile away from my hand" ...what do you mean? --- the screen was originally off when you move your hand away, then the screen turns on briefly, then turns back off?
     
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  8. Wise11

    Wise11 Well-Known Member
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    You state you " keep my mobile away from my hand" ...what do you mean? --- the screen was originally off when you move your hand away, then the screen turns on briefly, then turns back off?[/QUOTE]

    Yes exactly
     
  9. Mikestony

    Mikestony ~30% Carbon Black ±
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    Hmm, not sure but is there a setting called, "smart stay" that is enabled?
    I'm a little rusty on the Samsung side of things but that setting comes to mind.
     
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  10. Wise11

    Wise11 Well-Known Member
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    OK thank you
     
  11. Wise11

    Wise11 Well-Known Member
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    No not in smart settings .in my mobile all choices are off in smart screen
     
  12. Mikestony

    Mikestony ~30% Carbon Black ±
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    Let me move your thread to the S4 forum where folks who have the device can help.
    I'm sorry but I don't know the answer :(
     
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  13. Fox Mulder

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    When you're on a call, the proximity sensor will turn the screen off when you hold the phone up to your ear, then turn it on again when you move it away. When you're not on a call it shouldn't do anything unless it's being used by an app or setting.
    The S5 has a built-in app called "Air Wake-Up" which lets you use your hand over the proximity sensor to turn the screen on instead of pressing the power or home buttons. I'm not sure if the S4 has this as well, but if it does you'll find in under Settings/Accessibility/Dexterity and Interaction. If it's there and turned on, turn it off.
     
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  14. Wise11

    Wise11 Well-Known Member
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    Nothing happen when changing Fox Mulder
     
  15. nu2andy

    nu2andy Android Enthusiast
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    Have you checked all settings in My Device? Motion and gestures? Smart screen? Air view?
     
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  16. Wise11

    Wise11 Well-Known Member
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    I checked all settings.just when I Leave my mobile screen light on then turns off repeatadilly .I Do not know why?
     
  17. Wise11

    Wise11 Well-Known Member
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    Any one help me
     
  18. Mikestony

    Mikestony ~30% Carbon Black ±
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    Well, if you have checked all your settings, and everything looks good, my guess would be to either boot into safe mode to see if the problem persists or factory reset it.
    If it still happens in safe mode, then save what you need to save and factory reset it.
    Your proximity sensor may be acting up or on the fritz.
     
  19. Wise11

    Wise11 Well-Known Member
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    I did factory reset.same problem.I bought new screen
     
  20. Mikestony

    Mikestony ~30% Carbon Black ±
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    Oh, you had a new screen and then you had this issue?
     
  21. Wise11

    Wise11 Well-Known Member
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    I cleaned my screen with perfume .it is burned
     
  22. Mikestony

    Mikestony ~30% Carbon Black ±
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    Then your proximity sensor can't "see" clearly. Therein lies your issue.
     
  23. Wise11

    Wise11 Well-Known Member
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    What should I do ?
     
  24. Mikestony

    Mikestony ~30% Carbon Black ±
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    Probably replace the screen again if it's "burned" or cloudy due to your cleaning method
     
  25. mikedt

    mikedt 你好
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    Not another one? Someone done this last week. Why did you clean it with perfume? There's probably something in the manual about not cleaning the phone with solvents, etc.
     

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