Help Problem receiving multimedia messages

[dmost11]

My wife and I both have LG Optimus M phones that we bought at the same time but only hers is having an issue viewing multimedia messages. Whenever she receives one, she gets a message that includes the message size, the expiration date and a button that says download. When she pushes the download button it says "downloading" but the message never appears. We have tried it with wi-fi both on and off. We have had people send the same message to both of us and it comes through just fine on mine without a download button showing up. I downloaded the LG mobile updater from LG's website and did that but it did not fix the problem. Other than that I have not changed any other settings or attempted to root the phone (I am reasonably tech savvy but wary of screwing up the phone). Thanks in advance for your help.

 

[kowatl]

I have the same issue, is because the pic is to big? mine says is 20k

 

[donmeca2020]

I also get the same problem.... not all the time, but it does happen quite frequently. i try and try to download the image or whatever sent to me, and i can never get it. is this a problem with the metro service or the phone??