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Support Problem with application "Contact".

Discussion in 'Android Devices' started by andreamaro, Dec 23, 2011.

  1. andreamaro

    andreamaro Lurker
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    Hi there,

    I need a help with my Xperia Arc. Every time I go somewhere and try to associate contacts to your Facebook profile, I get the following error message:

    The Contacts application (processocom.sonyericsson.android.socialphonebook) stopped unexpectedly. Please try again.

    And just show me a button that is to force the closure.

    Would anyone help me?
     

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  2. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    What android version do you have on your phone? and when was the last time that you updated your phone? Also have you tried updating the Facebook app on your phone?
     
  3. andreamaro

    andreamaro Lurker
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  4. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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  5. andreamaro

    andreamaro Lurker
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    Sorry Josh, I confuse.

    Continuing, the android version is 2.3.4 and there is a new update to the Facebook application, which was the last I updated.
     
  6. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    You may need to clear the Facebook application and set that up again:

    Main Menu > Settings > Applications > Manage Applications > All > Facebook > Clear Data.
     
  7. andreamaro

    andreamaro Lurker
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    I tried to do what I said, I even uninstall and reinstall the update, but still nothing. I tried another program to assimilate but also found. Do you have any idea what can I do?
     
  8. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    I'd suggest then that you try the Repair Phone option on PC Companion just to confirm if this is some kind of software problem.
     
  9. andreamaro

    andreamaro Lurker
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    Oops, sorry friend, I went the wrong information. After reinstalled the application, he returned to work normally since joined several contacts. Thank you for your help!

    Big hug and Happy New Year! :D
     
  10. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    Really glad to know it is working! Thanks and happy new year for you too :)
     

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