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problem with email and gmail app

Discussion in 'Android Devices' started by heros my hero, Dec 31, 2009.

  1. heros my hero

    heros my hero Lurker
    Thread Starter

    Im having an unsual issue and Im hoping the only way to fix it is NOT to reset to factory data! My 10 year old got a hold of my wifes hero before she could enter her gmail account info. He entered his instead. So now all his notifications come to her phone. Also the lattitude program under google maps has to be tracked with his screen name not hers. Im assuming cause he entered his first, that it made his name the default. Even after I deleted both of theirs and renetered hers. I can get her mail fine unders the hero mail app but when I open the gmail app its only his. Is there a way to wipe him from the phone without the factor reset?? If thats the case then I guess im going to have to enter all her contact info into her gmail account so it can sync with the phone after the reset?? Man I have been on this forum for hours looking for an answer and cant find what im looking for. Im also having problems synching my laptop with the phone after the sync software download. I was able to save pics and all but cant figure how to save the contacts. It only saved 4 numbers that were listed as phone and not any of the contacts listed as google. Grrrrrr. Im assuming the contacts are saved under the internal memory and not the memory card?? Any help would be greatly appreciated!! Thanks in advance

  2. treborcj

    treborcj Android Enthusiast

    Delete the email account(s). Try going to Menu > Settings > Manage Applications > Gmail. Clear cache and data. Do that also for Gmail Storage if it doesn't work.
  3. heros my hero

    heros my hero Lurker
    Thread Starter

    Thanks Treb! I got the same recommendation from another thread I posted in. I hope that will work. Im trying it now. Will update when I find out. Thanks again!!!
  4. heros my hero

    heros my hero Lurker
    Thread Starter

    Well that didnt work. I tired clearing the data and the cache in gmail and storage, but for some reason the storage data keeps coming back. I will clear it then go out of the app, go back in and its back. I tried this many times and it always came back. I even tried rebooting the phone. On her HTC mail app she get her mail fine. I tested by sending something to her and my son separate from my gmail account. She gets her mail in her HTC app. But he gets the test mail on her gmail app. Im going to have to do a hard reset im afraid. Oh yeah I also turned off the sync option and went into airplane mode to make sure it wasnt updating. Then I cleared the data and cache and rebooted the phone. Im not sure what esle to try. I guess I better start entering all her contacts in her gmail account so I can get them all back after the reset. GRRRRRR!

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

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