1. Are you ready for the Galaxy S20? Here is everything we know so far!

Problem with my phone microphone

Discussion in 'Android Help' started by Khalid has, Jan 11, 2016.

  1. Khalid has

    Khalid has Lurker
    Thread Starter

    On my Sony Xperia ZL, the microphone doesn't work on calls and the voice recorder. But, the mic does work when recording videos on the camera app. The mic also works when using the headphones microphone on call.
    Any solutions??

     


  2. Best Answer:
    Post #11 by Hadron, Jan 12, 2016 (1 points)

    1. Download the Forums for Android™ app!


      Download

       
  3. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    Hello there! Glad to have you at AF!!
    Have you tried rebooting? I know, sounds pretty basic, but sometimes the simplest solutions get missed.
    Are you rooted?
    Has this happened after any OTA updates, or recent app installs?
    Just trying to get some background info as that may help:)
     
    Khalid has and tube517 like this.
  4. Khalid has

    Khalid has Lurker
    Thread Starter

    Actually this is a problem which has been on the phone for over a year now. No, it is not rooted and the software update from kitkat to lollipop didnt solve the problem either. After a quick google search i found out that it was a common problem with this particular model but started doubting the hardware was the problem after the mic worked on video recording.
     
    Mikestony likes this.
  5. tube517

    tube517 Android Expert

    Have you tried one of those hardware testing apps in the Play Store that does a "checkup" of the basic features of a phone? I tried this on my wife's phone as I could not hear her talking when calling me. I called her from several different phones and couldn't hear her. It was garbled. The phone failed the mic check test in the app.
     
    Khalid has and Mikestony like this.
  6. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    So you haven't been able to call, or answer people for the last year? ugh, that would suck:(
    Edit: oh crap, just re-read in your op where you stated the headphone mic works on calls with headphones. But still that's gotta be a pita
    Curious now just for shits and grins, would a different dialer app such as Pixel help? I dunno. Or a different voice recorder app? I mean, just to rule out the stock apps.
     
    Khalid has and tube517 like this.
  7. tube517

    tube517 Android Expert

    Try plugging in your headphones and unplugging a few times. Sometimes, the phone jack will think something is in the jack but it doesn't switch over back to the phone. Had this problem on a previous phone.
     
    Khalid has and Mikestony like this.
  8. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    Oh, that's something I've not thought of! Good suggestion!
     
    tube517 likes this.
  9. Xavier Black

    Xavier Black Android Expert

    I would have the part replaced..that would do for sure..some trauma must to happen to the phone to act up that way..let me know..
     
    Khalid has likes this.
  10. Khalid has

    Khalid has Lurker
    Thread Starter

    I will try it and let you know.
     
  11. Khalid has

    Khalid has Lurker
    Thread Starter

    A different dialler didnt work either. I think the phone might have two microphones and the one used for calls might be damaged
     
  12. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Many phones have a second mic for noise cancellation when in calls, so it's conceivable it might use that for input when recording videos (you certainly wouldn't want it to be doing noise cancellation, so it will be either that or ignore it).

    The fact that the mic doesn't work for voice recording as well as calls would seem to rule out a problem with the call app or with voice transmission in calls (the fact that a headset mic works would rule the latter out). The "hardware test" that @tube517 suggested in post #4 looks like a good idea at this point.
     
    tube517 likes this.
  13. Khalid has

    Khalid has Lurker
    Thread Starter

    Unfortunately, this didnt work either
    ...better just take it to sony for a repair now
     
    tube517 likes this.
  14. Xavier Black

    Xavier Black Android Expert

    You don't have to go to Sony and feed those pigs..they will charge you a lot for something that simple..see if there is some one on your local fleemarcket..that's what I always do here in Houston, Texas..I have a guy there and he always comes through..to give you an idea..last time he replaced the mic of my Hercules it was about $25 with the part already included..let me know..
     
Loading...

Share This Page

Loading...