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Support Problem with Note 3 while using wifi

Discussion in 'Android Devices' started by sheepgoesroar, Jan 9, 2014.

  1. sheepgoesroar

    sheepgoesroar Lurker
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    Hi All,

    I am new to these forums and would like some help. I recently purchased a Samsung Note 3 (T-Mobile carrier) and it has been wonderful. However, there has been a problem that occurred while using wifi. While my wifi is active, when I receive a phone call, I could hear the other person just fine, but all they can hear is static when I speak. When I call back (with wifi on), both the other person and I can hear each other. When I turn the wifi off and receiving a call, the other person can then hear my voice with clarity. I did tests to see if the problem was consistent...when someone called me when I had my wifi on, they could not hear me. But when they called back when I had my wifi off, they can hear me. Anybody have any idea why this is happening? I tried the same on the galaxy s4 but it did not show the same results as it did on the Note 3.

    Please help and thank you guys/gals in advance.
     

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  2. dontpanicbobby

    dontpanicbobby Android Expert
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    I just recently started experiencing call clarity issues myself when on Wi-fi. There's not much we can do about it. The other major US carriers resolved a similar issue by issuing an over the air (OTA) update but none have been sent out for T-Mobile devices so far.

    Welcome to the forums sheepgoesroar!
     
  3. sheepgoesroar

    sheepgoesroar Lurker
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    Thank you for the warm welcome dontpanicbobby.

    Do you think I should take it to the store and ask them about it or should I just wait for an update?
     
  4. dontpanicbobby

    dontpanicbobby Android Expert
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    If your still within your return period it can't hurt. A replacement might work better. Heck even just making them aware of the problem could help. I plan on bringing it up at a t-mobile store this Saturday when I have some time off.
     

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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