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Support Problem with S4, KIES on MAC

Discussion in 'Android Help' started by Android Question s4, Jun 13, 2016.

  1. Android Question s4

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    I am trying to upgrade my S4 to the latest firmware version.
    I've tried trough the telephone (with Wifi) but in the very end of the process it says there is an error and it suggests me to connect the device to a computer and to try out with Kies.
    I only own a macbook pro so I've downloaded the Kies version for Mac.
    The point is that when I connect my phone everything is fine until I press the button that starts the upgrade. At this moment it seems I loose the connection between Mac-S4. I don't really know what to do.
    I've restarted both mac/s4 and I've even uninstalled and reinstalled Kies but the issue remains.
     

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  2. Jfalls63

    Jfalls63 Android Expert
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    May 15, 2015
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    The S4 that I have is very picky about which USB cable you use. Mine will only connect and transfer files with pc if I use the original Samsung USB cable.
     
  3. HITESH JAGWANI

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    You can try flashing through odin in this case.
     

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