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Support problem with sleep mode on phone

Discussion in 'Android Devices' started by rampage1003, Jul 1, 2010.

  1. rampage1003

    rampage1003 Lurker
    Thread Starter
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    Jul 1, 2010
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    ok so i have the moment and pressing the red hang up button will turn the screen on when its in sleep mode, but when i press it again to turn the screen off it wont, it has to time out. now the button still works to end calls and if i press and hold it will bring up the shut down window but like i said it wont just turn the screen off i have to wait for it to time out each time. is this a hardware problem or what is wrong
    thanks
     

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  2. dominicanyor

    dominicanyor Android Enthusiast
    56

    Mar 11, 2010
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    Jacksonville fl
    im having the same issues with my moment.
     
  3. dntesinfrno

    dntesinfrno Android Enthusiast
    53

    Jun 7, 2010
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    computer tech
    Virginia
    I havent heard of this issue, not to say it isnt a known problem. Do you by chance have any custom software running on the phone? Did this problem just start or has it been a day 1 thing? I would recommend flashing back to stock and see if the problem persists, if so then yes its a hardware issue. Given the fact the everything else with the button works properly my intuition says this is software related.
     
  4. edp

    edp Android Enthusiast
    43

    Nov 20, 2009
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    have you tried messing with the setting on spareparts?
     
  5. rampage1003

    rampage1003 Lurker
    Thread Starter
    5

    Jul 1, 2010
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    i finally got it fixed it was a software issue, i had to just do a hard reset and its all fixed, no idea what caused it though
     
  6. emm5150&reg

    emm5150&reg Lurker
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    Jul 25, 2010
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    Mechanic
    Greenville, SC
    Ok...2 real dumb questions: how do you do a hard reset? Do you lose everything afterwards? I have the same prob with my sleep mode!
     
  7. pastafarian

    pastafarian Pâtes avec votre foie
    623

    Nov 4, 2009
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    4,625
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    Sales
    The Sea of Tranquility
    Menu > Settings > Privacy > Factory Data Reset

    And yes, it will wipe all your data and apps.
     
  8. emm5150&reg

    emm5150&reg Lurker
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    Jul 25, 2010
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    Mechanic
    Greenville, SC
    Thank you!
     
  9. Olhado

    Olhado Lurker
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    Dec 10, 2010
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    I currently am having the same problem. Has anyone come across a solution that doesn't require a hard reset? I am using Ultimate Dream 5.0 instead of the stock OS, so I'm not sure if a hard reset would cause me to have to reinstall that as well. :p
     

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