A few days ago, my phone got some update. Since then, it started to freeze every few minutes. Eventually it would display a message "Unfortunately, Sprint ID has stopped working". When I pressed OK, it would either unfreeze or reboot. I do not use SPrint ID, I have only the one original profile. I tried wiping the cache. That did not fix it. Since the prompt was related to SPrint ID, I opened that application. There was only the one "My ID" ID shown. I tapped the area that said "current ID". My launcher immediately switched from twLauncher (which is what I use) to Launcher (which I never used). And when I used Home Switcher (which I've had installed for a long time -- since I first got the phone and experimented woth GoLauncher before removing that) to change the default back to twLauncher, but it never would stick. Every time I unlock, I was back in the wrong launcher. So I tried downloading HomeSmack, and used that instead of HomeSwitcher. HomeSmack worked! Now the phone keeps twLauncher. But it still freezes due to Sprint ID. So I decided to download a few IDs; just to see what could be done. None of them downloaded to completion! Now if I select "Manage my ID packs" it says there are none installed. But if I try to download one, it says "You have filled all available ID pack slots...delete and existing one...Tap Manage to see a list..." So what should I try next??? Thanks for your attention.