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Support problems connecting wifes galaxy s via usb

Discussion in 'Android Devices' started by cookie11, Jun 11, 2011.

  1. cookie11

    cookie11 Member
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    hi,
    a while ago i updated me "orange" galaxy s to gingerbread with only a few small problems.
    now my wife wants her galaxy updating as it stutters & locks up more & more frequently.
    i tried to connect it to the pc via a usb cable which works on my galaxy but hers keeps rebooting the MTP Application screen & wont get past this screen.
    & the pc says device drivers failed.
    has anyone any ideas ????
     

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  2. cookie11

    cookie11 Member
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    has no one an answer for this problem .
    theres even someone on youtube with the same thing happening so it cannt be a 1 off occurance.
     
  3. Danzaroonie

    Danzaroonie Newbie
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    post the youtube links so I can see the issue

    Also what version of Kies are you running?.(if thats how your planning to update it.)
     
  4. cookie11

    cookie11 Member
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  5. Danzaroonie

    Danzaroonie Newbie
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    Okay this is what I would they then........

    make sure you backup all your contacts and any photos (this can done my moving to the External SD card)

    I would then perform a factory reset....by:

    - Power the phone off
    - Hold volume up button , the Home button and the power button.
    - When you see the Samusng screen let go off all 3 buttons and wait.
    - you should now boot into a menu system (might look a little scary but its fine) use the volume up and down buttons to move and the home button to select.
    - You should 1st select "wipe cache partition"
    - Then select "wipe data/factory reset.

    This will now factory reset the phone...it might return you to the menu or reboot automatically...if you are returned to the menu select "reboot system now"

    Now retry the usb cable...
     
  6. cookie11

    cookie11 Member
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    how do i move stuff from the internal to the external sd card ?
     

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