Help problems connecting wifes galaxy s via usb

[cookie11]

hi,
a while ago i updated me "orange" galaxy s to gingerbread with only a few small problems.
now my wife wants her galaxy updating as it stutters & locks up more & more frequently.
i tried to connect it to the pc via a usb cable which works on my galaxy but hers keeps rebooting the MTP Application screen & wont get past this screen.
& the pc says device drivers failed.
has anyone any ideas ????

 

[cookie11]

has no one an answer for this problem .
theres even someone on youtube with the same thing happening so it cannt be a 1 off occurance.

 

[Danzaroonie]

post the youtube links so I can see the issue

Also what version of Kies are you running?.(if thats how your planning to update it.)

 

[cookie11]

YouTube - ‪Samsung Galaxy S PC connecting problem with Samsung Kies‬‏

its very similar to this problem.
i updated my "orange" sgs to gingerbread a while ago & its running perfectly.
hers is also an orange phone & she's on 2.1 update 1 or something like that & i cann't even connect it to the pc to save all her stuff on the internal mem card.
thanks


also its the latest kies download.

 

[Danzaroonie]

Okay this is what I would they then........

make sure you backup all your contacts and any photos (this can done my moving to the External SD card)

I would then perform a factory reset....by:

- Power the phone off
- Hold volume up button , the Home button and the power button.
- When you see the Samusng screen let go off all 3 buttons and wait.
- you should now boot into a menu system (might look a little scary but its fine) use the volume up and down buttons to move and the home button to select.
- You should 1st select "wipe cache partition"
- Then select "wipe data/factory reset.

This will now factory reset the phone...it might return you to the menu or reboot automatically...if you are returned to the menu select "reboot system now"

Now retry the usb cable...

 

[cookie11]

how do i move stuff from the internal to the external sd card ?