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Support Problems receiving and send text with pictures

Discussion in 'Android Devices' started by Cooper13, Mar 3, 2012.

  1. Cooper13

    Cooper13 Lurker
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    OK I'm read a lot of other people who are having this issue but haven't seen the solution.

    when i take a picture and send it to someone, it'll say, "sending" for up to 2 or 3 days sometimes. it takes forever to send a picture and they're not huge, say, 38kb.

    when receiving some pictures, it says the message size and when it expires and that it's "downloading"

    i went the support for AT&T. the guys is telling me that i can only receive and send pics to other phones that have 8mb cameras or higher? that seems crazy to me.
     

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  2. ZeroOne

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    Yeah that customer service suxs sorry. check your messaging settings for
    answers or ideas, could do a factory reset if you haven't yet?
     
  3. wirelessmike21

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    Factory reset seems a little harsh for a minor issue such as that. I have the same problem from time to time on my Galaxy S2 as well. I notice that when it happens to me though, my bars are lower and my data speeds are most likely lower as well. Could be an AT&T problem, but my bet is that a lot of minor issues the Galaxy S2 has will be fixed with the ICS update... now we wait
     
  4. Mostly Harmless

    Mostly Harmless Android Expert
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    I believe this is a problem with At&t's network, my Nexus One had the same issues. Would send people pictures and they would never receive it or I would never receive pictures from them. This is also now happening on my SGS2. When I originally had the problem I contacted the Nexus One support line (which at the time was run by Google and was fantastic) and talked with a rep for a few hours trying to rectify the problem. In the end they sent me a brand new Nexus One but to no luck.
     
  5. LouWags

    LouWags Well-Known Member
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    Mine won't send or receive pictures at all unless I have the packet data feature turned on.

    --Wag--
     
  6. astral trekker

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    Lol, well that's because that's your mobile data network, that's how you send/receive multi media messages
     
  7. Whit72

    Whit72 Lurker
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    I have been having the same issue since the original galaxy came out, I pull the battery and that usually solves the problem.

    Happens to me a couple times a year.
     
  8. LouWags

    LouWags Well-Known Member
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    Okay, but what about when I'm at home connected to my wireless? It shouldn't be ignoring that connection.

    Gouging!!!! :mad:

    :D

    --Wag--
     
  9. idvino125

    idvino125 Lurker
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    Hello,
    I've noticed the same issue with my Samsung Exhibit II through Walmart's pre-paid plan with T-mobile over the last month or so.
    The texted pictures used to work fine and all of a sudden every incoming text with a picture gives me only the file size and "downloading". Has anyone ever figured out a way to resolve this?
     
  10. idvino125

    idvino125 Lurker
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    For anyone with this same issue where picture messages do not display when sent to your phone by someone else, I finally found the solution. Here is a page from the T-mobile forum that describes resetting the APN settings. They describe how to reset the settings back to default and now all incoming picture messages are downloading and displaying correctly.

    APN settings for data and picture messaging (MM... | T-Mobile Support
     

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