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Problems recording sound with Snapchat

Discussion in 'Android Devices' started by AnneMarit2, Feb 23, 2019.

  1. AnneMarit2

    AnneMarit2 Lurker
    Thread Starter

    When I record videos in the Snapchat-app, the volume is sooooo low. I can't record a normal happening and get a video that plays the sound normally.
    If I talk really loud in to the microphone, the video will have my voice muffled but audible. But normal music/conversations will not be audible.


    Does anyone know how to fix this?

    The sound using the actual phone for phone conversation is no problem,so I suspect it's in the recording device the problem lies.
     



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  2. codesplice

    codesplice Elite Recognized Moderator
    Moderator

    How's the audio when you record a video with the native Camera app?
     
    AnneMarit2 likes this.
  3. AnneMarit2

    AnneMarit2 Lurker
    Thread Starter

    Ahh, good question. I hadn't tried that before and... It's just as bad. Sooo, I quess it's the sound recorder on the videorecorder that's "broken" sort of.
     
  4. codesplice

    codesplice Elite Recognized Moderator
    Moderator

    Do you have a case on the phone?
     
  5. AnneMarit2

    AnneMarit2 Lurker
    Thread Starter

    No, I don't. :)
     
  6. codesplice

    codesplice Elite Recognized Moderator
    Moderator

    In that case, I'd suggest reaching out to Pixel Support to see if they can help you arrange for an RMA. It sounds to me like there might be a problem with the secondary microphone that's used for noise cancellation and audio during video recording.
     
    AnneMarit2 likes this.
  7. AnneMarit2

    AnneMarit2 Lurker
    Thread Starter


    Thank you so much, I will do that.
     
    codesplice likes this.

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The Google Pixel 2 release date was October 2017. Features and Specs include a 5.0" inch screen, 12MP camera, 4GB RAM, Snapdragon 835 processor, and 2700mAh battery.

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