I dropped my G2x, cracked the screen, got a new one, and I'm trying to erase my data off the old one to send it back. I tried the Factory data reset from within the settings menu, and that worked, almost. It removed 3rd party apps, account settings, etc. but it did not remove the pictures i had taken and stored on the phone's internal memory. I powered off the phone and tried holding down the volume-down button and powering it back on, (following the "hard reset" instructions) but when i power up, the phone goes straight to "S/W Upgrade - Please wait while upgrading", and sits there indefinitely. (note, I don't have the phone connected via USB or even to AC) I ended up deleting my pics manually, but I'd like to ask: 1) why doesn'tt the vol-down, power-up (hard reset) seem to be working for me 2) should I expect a "factory reset" to leave personal images on the phone's internal sd memory? I was expecting them to be long gone. Thanks!